Compliance Advisory Manager

About the roles – Permanent, full-time based in Adelaide or Brisbane

We’re building our regulatory and compliance capability across the organisation by introducing two newly created roles. 

• Compliance Advisory Manager, Member Experience & Growth, and
• Compliance Advisory Manager, Regulatory & Compliance, Legal & Company Secretary, and Technology & Transformation

Initially reporting directly to the Head of Compliance and Assurance, this role will see you partner with the divisions outlined below to ensure the applicable compliance obligations are understood and met.

Member Experience & Growth

Our organisation is truly committed to ‘Putting People First’ and the Member Experience & Growth Division strive to make it easy for our customers to bank with us, build deep and meaningful relationships, promote our products and services, and have a positive impact on our communities.

The Member Experience & Growth Division encompasses the People First Bank Retail, Lending, Marketing, Performance & Growth, Risk & Compliance MXG, and Sustainability & Community Impact teams. 

You will have in-depth experience in compliance obligations relating to financial retail products and services, marketing, distribution, internal dispute resolution, in addition to compliance obligation control testing and treatment plan management for those respective areas.

Regulatory Compliance, Legal/Company Secretary, and Technology and Transformation

The Regulatory & Compliance Division supports People First Bank to maintain our customer’s trust by meeting its regulatory compliance obligations. The Regulatory & Compliance Division includes the Compliance & Assurance, Compliance Integration, Transformation & Regulatory Affairs, Group Fraud Management and AML/CTF teams.

The Legal & Company Secretary Division provide legal advice and support to the business, including the coordination of Board activity and adherence to corporate governance requirements.

People First Bank is investing in technology to create a secure, simple, and world-class banking experience for its customers, in which the Technology and Transformation Division play a significant role. The Technology and Transformation Division includes a number of teams covering cyber security, enterprise and member platforms, integration, project management, and vendor management to name a few. 

You must be able to demonstrate in-depth experience in compliance obligations relating to a financial institution including fraud, anti-money laundering and counter terrorism financing, technology compliance obligations, and corporate governance requirements.

Other key responsibilities for both positions include:

• Providing specialist compliance risk management support to ensure your designated Line 1 business unit/s understand and adhere to the requirements of the HPC Compliance Management Framework. 
• Assisting Risk/Obligation Owners in updating policies, procedures and training material relevant to your business unit, and provide key information about obligations management, including roles, responsibilities and processes.
• Ensuring Risk/Obligation Owners are aware of upcoming regulatory changes, as reported by Line 2, that may impact their relevant area/s.
• Assisting Reform/Obligation Owners in ensuring regulatory changes are implemented in a compliant manner, including the development/review of policies, procedures, system changes, training, assess impact on the risk profile, implementation of controls. 
• Reviewing and identifying compliance related incidents and potentially reportable situations, as part of the Incident and Issue Management Procedure.
• Managing compliance incidents, engaging with the relevant business unit SMEs to ensure incidents are appropriately remediated and the risk of future non-compliance reduced or avoided.
• Ensuring required information is provided to Line 2 to ensure compliance breaches are reported to the relevant regulator in a timely, compliant, and accurate manner.
• Supporting business units in preparing and contributing to returns/attestations/certifications/consultations to regulatory bodies as appropriate.
• Preparation of necessary submission and reports for Management and Board Committees.
• Assisting in Compliance Obligations Register implementation and ongoing operation, including the implementation and completion of attestations.
• Conducting compliance control testing, identify control gaps, implement treatment plans to address any gaps identified, and manage actions to completion. This includes implementing additional controls to uplift compliance and the risk profile.
• Overseeing the completion of Line 2 Assurance compliance actions relevant to your business units.
• Establishing and maintaining excellent working relationships with internal and external stakeholders.

About you:

We’re looking for someone with a keen eye for detail and an analytical mindset, who isn’t afraid to challenge the status quo. It’s also critical that you have strong communication skills and the natural ability to collaborate and engage with others to drive continuous improvement. We are seeking someone who is highly adaptable, able to take initiative, and confident in taking on projects and running with them, keeping things on track, and delivering results with a good degree of independence. Additionally, you will be responsible for reporting to leadership on any overdue actions that need to be included in relevant board or committee reporting.

You must also be able to demonstrate the following:

• Minimum 5 years of experience in compliance risk management.
• In-depth knowledge of AML/CTF obligations.
• Sound knowledge and understanding of retail banking.
• Experience in developing and reviewing compliance policies and procedures.
• Experience and sound understanding of the AFSL and ACL regulatory regimes.
• Excellent knowledge of reporting procedures and record keeping
• Demonstrated desire to work in a fast paced, challenging environment whilst maintaining a positive attitude.

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank: 

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank.  We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states. 

With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now: 

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by Sunday 1st December 2024. 

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.