Night Porter

Company Description

Work and Play in South Wharf's Vibrant Community

Discover our 26-level golden tower with 347 rooms and suites, complemented by direct access to the Southern Hemisphere's largest meeting space at the Melbourne Convention & Exhibition Centre. Our guests enjoy 24-hour fitness facilities, complimentary WiFi, and proximity to DFO shopping, Crown Casino Entertainment precinct, Marvel Stadium, Southern Cross Station, and the city centre.

Job Description

Novotel Melbourne South Wharf is seeking a Night Porter who will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours (11pm - 7am), providing excellent customer service to our guests.

Key duties include:

• Be present at the Concierge/Front desk or in the lobby to assist guests, colleagues and visitors 
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Ensure collection and delivery of guest luggage in an efficient and timely manner
• Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and nearby attractions
• Monitor and respond to any emergency situations or security issues that may arise
• Any other duties requested by the Night Manager / Night Auditor 

Qualifications

Skills and experience

• Availability to work overnight shift from 11pm to 7am, weekends and public holidays 
• Previous customer service experience is preferred
• Self-motivated with positive and professional attitude
• Ability to work independently and handle multiples tasks simultaneously
• Good interpersonal skills with ability to communicate with all levels of team members

To be success in this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa.

Additional Information

Benefits and Perks

• Worldwide accommodation and food & beverage discounts for you
• Extensive employee benefits & special rates with our partnership brands
• Recognition including a complimentary hotel stay on each anniversary
• Training and career development opportunities

We are an inclusive business and our ambition is to attract, recruit, retain and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS