Claims Administrator

2 months ago

Melbourne, Australia Netwealth Full time

About Netwealth

Netwealth is a fast-growing fintech company, delivering market leading products with an award-winning and innovative wealth management platform.  We are on a mission to enable people to see wealth differently and discover a brighter future, not just for our clients, but also for our people.

Founded in 1999, with an entrepreneurial spirit, we are one of the fastest growing wealth management businesses in Australia. With NextGen superannuation and investment technology, we are challenging the status quo. We are agile and nimble, not stifled by bureaucracy.

We are proud of our team of talented people working hard to make life better for more Australian's.  Our values are who we are, how we tackle decisions, and how we want the world to see us - Curious, Optimistic, Courageous, Collaborative, Agile and Genuine.

The opportunity

As a key member of the Insurance and Payments team, the Claims Administrator will primarily be responsible for the delivery of timely and accurate administration of claims and exceptional customer service to our internal and external clients, utilising their technical expertise and demonstratable experience in a similar role within the Superannuation, Investments, and Insurance industry.

About you

The incumbent will be a valuable team player, committed to their day-to-day operations, support their team/peers providing excellent service standards, contribute to the development of knowledge and capability, demonstrate high-quality output whilst maintaining high customer satisfaction within the designated service level agreements.

  • Demonstrated experience in a similar role where the key focus is insurance claims (Death, TPD, Terminal Illness, Permanent Incapacity, Financial Hardship and Income Protection)
  • Proactively engage and communicate to enable a positive member experience across all touch points in the customer journey, have empathy and patience
  • Exceptional written and oral communication skills including obtaining and then sharing complex or technical information in an accessible manner. In addition, ability to listen and identify useful information for claims assessment
  • Demonstrated knowledge of the current SIS legislation requirements for the handling of Death claims and an understanding of how Superannuation Trust Deeds work (advantageous but not essential)

Life At Netwealth

At Netwealth, people are our core strength, and we invest in our employees no matter what stage of life they are in.  When you're at your best, we're at our best

We prioritise the growth of our employees, and you'll be able to learn and develop yourself and your career at Netwealth.  We provide access to further education and diverse training opportunities, and we actively support internal mobility.  32% of our jobs filled in 2023 were from internal candidates.

We have a flexible and adaptable hybrid working policy with the expectation you'll spend 4 days a fortnight coming into our state-of-the-art office.  We're located in the heart of Melbourne's CBD and have all the bells and whistles you would expect - including modern end of trip facilities for your commute to work, and breakfast provided daily.

We have a number of benefits that have been designed with a focus on health and well-being, support and growth.  Some of these include:

  • Family-friendly workplace, with parental leave and a kid's holiday programme
  • Wellness and lifestyle perks including discounted gym memberships, income protection, flu shots, wellness weeks, shopping and retail discounts, access to financial wellbeing services
  • We're a social bunch and love to get together regularly, participating in corporate sporting events, games and trivia nights
  • Employee Resource Groups - LGBTQIA, Women of Netwealth, Culture Group, Carers Group
  • Support for community involvement through volunteering and our Netwealth Impact Group

Apply now

Here at Netwealth, we support and encourage everyone to bring their genuine selves to work (it’s one of our core values), and we’re proud of our inclusive and diverse workforce.  We are committed to this through our gender equality, disability, LGBTQIA+, well-being and cultural initiatives.  We are proud to be endorsed and certified by Work180, Family Friendly Workplaces and Great Place to Work.

Are you curious about this opportunity but don't meet every single requirement? Research shows that we don't always apply to jobs we are interested in unless we meet every single qualification. If you are excited about this role but don't tick every box, we encourage you to apply anyway  If you require any reasonable adjustments throughout the recruitment process, please let us know by emailing people@netwealth.com.au

  • Claims Administration

    5 months ago

    Melbourne City Centre, Australia HAYS Full time

    Claims Administrator for the State Government **Your new company** A state government department is looking for an experienced claim's administrator to assist the team. **Your new role** Day to day responsibilities/accountabilities: - To provide admin support to assist with claim queries and support the claims team. - Queries are coming from customers,...

  • Claims Administrator

    2 weeks ago

    Melbourne, Australia Visy Full time

    **Job no**: 40004792 **Work type**: Full Time **Location**: Melbourne - North Ready to join a high functioning Claims team? to drive efficiency and innovation with our dynamic team! Be part of an innovative team that values collaboration and growth. Contribute to sustainability initiatives that make a difference. Take advantage of Career growth...

  • Claims Administrator

    7 hours ago

    North Melbourne, Australia VISY Full time

    Ready to join a high functioning Claims team? Apply now to drive efficiency and innovation with our dynamic team!  Be part of an innovative team that values collaboration and growth. Contribute to sustainability initiatives that make a difference. Take advantage of Career growth opportunities  Job Title: Claims Administrator Visy is powering the...

  • Administration & Claims Officer

    5 months ago

    Melbourne, Australia Opal. Full time

    **Discover Opal....** As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies. We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. **Discover the Opportunity**.... The Admin & Claims Officer will be...

  • Claims Administrator

    2 weeks ago

    North Melbourne, Australia Visy Full time

    Claims Administrator Job no: 40004792 Work type: Full Time Location: Melbourne - North Ready to join a high functioning Claims team? Apply now to drive efficiency and innovation with our dynamic team!    Be part of an innovative team that values collaboration and growth.  Contribute to sustainability initiatives that make a...

  • Claims Administrator

    2 weeks ago

    North Melbourne, Australia VISY Full time

    Ready to join a high functioning Claims team? Apply now to drive efficiency and innovation with our dynamic team!  Be part of an innovative team that values collaboration and growth. Contribute to sustainability initiatives that make a difference. Take advantage of Career growth opportunities  Job Title: Claims Administrator Visy is powering the...

  • Claims Administration Specialist

    3 days ago

    Melbourne, Victoria, Australia Gallagher Bassett Full time

    About the RoleWe are seeking an experienced Claims Administration Specialist to join our team at Gallagher Bassett, Australia and New Zealand's premier third-party claims administrator. As a key member of our eligibility function, you will play a crucial role in ensuring all new claims are promptly identified, reviewed, and registered, enabling correct and...

  • Administrative Claims Specialist

    12 hours ago

    North Melbourne, Victoria, Australia VISY Full time

    Company Overview:">Visy is a leading provider of sustainable packaging solutions, with a presence in Australia and New Zealand. The company has over 7,000 employees and 150 global operations.About the Role:We are seeking an experienced Administrative Claims Specialist to join our team in Coolaroo. As an Administrative Claims Specialist, you will be...

  • Claims Assist Administrator

    7 months ago

    Melbourne, Australia UniSuper Full time

    **The opportunity** Within this role you will guide our members and claimants through the claims process and facilitate the claim to finalisation. This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel. Further responsibilities...

  • Claims Assist Administrator

    6 months ago

    Melbourne, Australia UniSuper Full time

    **About US** At UniSuper we hold the life savings of our members in our hands. This means we are after people passionate about performance excellence and delivery looking to make a meaningful difference for today and tomorrow. You will be empowered to grow your career and contribute from day one in an organisation that supports your mental, physical, and...

  • Claims Administration Director

    1 week ago

    Melbourne, Victoria, Australia Gallagher Bassett Full time

    OverviewGallagher Bassett is a leading provider of career development opportunities for its people, offering a dynamic work environment that values collaboration and making a positive impact in the lives of our clients and claimants.We are seeking an experienced Claims Administration Director to lead our team of claims administration experts and drive...

  • Claims Administration Assistant

    7 months ago

    Melbourne, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Case Manager

    5 months ago

    Melbourne, Australia Total Claims Solutions Full time

    **Working at Total Claims Solutions is more than just having a job.**: If you share a passion for delivering effective case management solutions to a diverse client base, we’re interested in hearing _from_ you. **Why join us?**: We know that in order to effectively shape and evolve our culture we need the right people behind us. We are committed to our...

  • Aftersales Claims Administrator

    5 months ago

    Melbourne, Australia HAYS Full time

    Aftersales Claims Administration Coordinator position for a large reputable retailer brand | Perm Full time **Your new company** Our client is a reputable furniture retailer located in Melbourne's southeastern suburbs who have just celebrated their 20th birthday. Due to growth, they are seeking an experienced administrator with experience in aftersales...

  • Case Manager

    6 months ago

    Melbourne, Australia Total Claims Solutions Full time

    If you share a passion for delivering effective case management solutions to a diverse client base, we’re interested in hearing from you. **Why join us?**: We know that in order to effectively shape and evolve our culture we need the right people behind us. We are committed to our clients’ needs and recognise that personal service is key. Diversity and...

  • Claims Administrator

    3 weeks ago

    North Melbourne, Victoria, Australia Visy Full time

    Job Description for Claims AdministratorThe Claims Administrator role at Visy is a critical position within the Claims team. The successful candidate will be responsible for assisting the National Claim Administrator in completing Workers' Compensation and Personal Injury Insurance (WPII) claims administration for all states.Key Responsibilities:Respond...

  • Administrative Coordinator for Eligibility and Claims Management

    5 days ago

    Melbourne, Victoria, Australia Gallagher Bassett Full time

    About the RoleWe are seeking a highly organized and detail-focused Administrative Coordinator to support our Eligibility team in managing new claims. The ideal candidate will possess excellent communication skills, be proficient in data entry, and have a strong understanding of customer service principles.Key ResponsibilitiesAccurately identify claim types,...

  • Claims Administration Assistant

    6 months ago

    Melbourne, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Workers Compensation Claims Administration Officer

    1 month ago

    Melbourne, Australia DXC Technology Full time

    Are you ready to be part of something truly innovative? At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At...

  • Claims Accounts Officer

    1 week ago

    Melbourne, Victoria, Australia Gallagher Full time

    About the RoleWe are seeking an experienced Claims Accounts Officer to support our Payments Team at Gallagher. As a key member of our team, you will process invoices and weekly payments for injured workers, employers, and treating health providers.Your Responsibilities• Provide data entry and accounts administration support to the Workers compensation...