Retail Manager

4 weeks ago

Gold Coast, Australia Scentre Group Full time
Your opportunity

We are excited to offer a fantastic opportunity for a Retail Manager who is passionate about customer experience to join our team at Westfield Coomera. In this role, you will manage relationships with our retail partners, support their success, drive results, and advocate for their needs.

As the voice of the customer and the centre's eyes and ears, you will prioritize delivering outstanding experiences every day. Reporting to the Centre Manager and being part of the centre’s leadership team, this position offers the chance to make a significant impact on the customer experience and drive our team's success.

Your key responsibilities will include:

  • Contributing to customer and retailer-focused activities that cover the day-to-day management and operations of the Centre and excellent everyday presentation.
  • Building strong relationships with Centre retail staff, customers and community and government stakeholders
  • Identifying areas of strategic opportunity in relation to retailers, customers, and broader centre performance, creating short and long-term roadmaps that contributes to improved retailer and Centre performance.
  • Acting as a change advocate, initiating, and supporting new programs that impact the retailer and customer experience and overall business performance.
  • Resolving issues and influencing internal stakeholders to deliver the best outcomes for the customer and business partners.
  • Dealing with Centre incidents and emergencies in accordance with company procedures
  • Performing all Duty Manager requirements on a rotating weekend and evening roster with the rest of the Centre Management Leadership Team

What will set you apart from the rest?

  • Has a customer obsessed mindset who wants to deliver extraordinary experiences every day.
  • Embraces ambiguity and exhibits natural curiosity to navigate through complex situations.
  • Is well informed of the ever-evolving retail, dining, and tourism landscape. Stays up to date on the latest trends across all retail categories.
  • Demonstrates versatility by comfortably handling both operational tasks and high-level strategic initiatives.
  • Exhibits strong stakeholder management skills to effectively engage and influence a diverse range of internal and external stakeholders at all levels.
  • Commercially savvy with the ability to identify opportunities that will increase income streams and drive overall centre performance.
  • An energetic people-person who enjoys interacting with customers and has the ability to achieve a level of service that consistently meets and exceeds the expectations of our customers.

What sets us apart from the rest?

  • A collaborative, inclusive culture
  • Gender neutral parental leave – 18 weeks paid with no qualifying period.
  • Life Leave – additional five days paid leave to use however you like on top of your four weeks annual leave.
  • Diverse career paths - Opportunities to cross skill and develop working with over 70 different professions within the team.

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