APS 3 Level Participant Support Officer

1 month ago

Burwood, Australia HOBAN Full time

HOBAN Recruitment is looking for APS3 Level Participant Support Officers to join a State/Territory-based Service Delivery team responsible for participant engagement and managing participant plans and supports.

Roles are located in the following areas - BURWOOD, WINDSOR, CHATSWOOD OR HURSTVILLE IN SYDNEY NSW.

You'll be part of a team that directly contributes to accessible, consistent participant experiences.

In this role, you'll:

  • Provide high-quality customer service as the initial point of contact for participants and stakeholders, both in person and over the phone.
  • Support participants attending in-person appointments, ensuring a welcoming and efficient experience.
  • Resolve straightforward enquiries, using provided resources and guidance.
  • Manage team email inboxes, calendars, and appointment scheduling to meet deadlines.
  • Process delegate tasks and provide administrative support, adhering to the relevant Act and operational guidelines.
  • Coordinate internal meetings, take minutes, and maintain records and data.
  • Assist with travel arrangements, invoice processing, and respond to property or maintenance requests.
  • Work collaboratively in a supportive team environment, offering peer assistance where needed.

Benefits:

  • Competitive pay rate of $37.36 per hour, including casual loading, providing you with financial stability and recognition for your expertise.
  • 11.5% superannuation to secure your future and support your retirement planning.
  • Start date of 20 January 2025, allowing you to embark on this exciting opportunity in the New Year
  • Hybrid work environment: two days in the office, with flexibility.
  • Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
  • Work within a well-established organisation with a significant impact on society.

About You:
To excel in this role, you'll bring:

  • Strong Communication Skills: Able to provide clear, straightforward advice to a wide range of internal and external stakeholders.
  • Customer Service Focus: Skilled in delivering welcoming, professional support for participants and handling high volumes of enquiries effectively.
  • Attention to Detail: Experienced in managing email inboxes, scheduling, and processing administrative tasks with accuracy.
  • Organisational Skills: Able to prioritise tasks and manage your workload within deadlines.
  • Team Player: Willingness to collaborate and support peers in a fast-paced environment.
  • Adaptability: Capable of responding to operational needs, from administrative support to assisting with team logistics.

Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions at COB Wednesday 20th November 2024.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.

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