Infastructure Analyst | Kew

Job Description

• Health & wellbeing programs, hybrid and flexible working
• Collaborative culture with a genuine commitment to sustainability
• Fixed term contract with learn and grow opportunities

We have an exciting opportunity for an Infrastructure Analyst to join the team at our Support Centre Kew Head office, working on Level 2 and Level 3 Support. Reporting into the Infrastructure Manager, this role will see you providing a wide range of technical assistance to users of distributed systems, including our retail support network and infrastructure teams. You will be providing day to day operational support and will be working on projects that will develop and deploy new infrastructure services within the business.

Your key accountabilities will include:

• Provide specialist technical knowledge to employees within the business
• Assist in new equipment configuration and infrastructure setups.
• Resolve assigned helpdesk calls, within time targets by providing end users with information on systems
• Prepare technical documentation as required
• Assigned project support work to approved function points within agreed timeframes
• Pro-actively contribute to process improvement activities by investigating new procedures and processes to enhance capabilities of core functions

Ideally you have:

• Up to two years experience in a technical support role, with exposure in working within a help desk environment
• Technical knowledge of Microsoft products, networking and system administration, with advanced diagnostic and problem solving skills
• A previous background working with Cisco networking products or qualification/certification or an affiliation to systems and IT
• A strong customer service orientation, with the ability to organize and prioritize workload and projects
• Good communication skills and the ability to build rapport with internal and external customers

Who are we?

Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands.

We have 18 brands in our HBA portfolio, including Bonds, Champion, Berlei, Jockey, Sheridan and Bras N Things, and a number of offices across Australia and New Zealand. Our Head Office is in Kew, Melbourne; we have multiple sites in Sydney, offices in Auckland and factories in China. We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking bright

Cultivating a diverse and inclusive workplace …

Here at Hanes Brands Australasia, we are focused on cultivating a workplace that is diverse, inclusive and vibrant. In fact, we know both our workplace culture and business are only strengthened by our differences. We encourage our employees to bring their true selves to work and support them to reach their full potential both personally and professionally. Therefore, we warmly welcome people of all genders, races, ages and abilities or any other backgrounds or differences to apply to work with us.

Express your interest by selecting APPLY NOW and upload your CV. 

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