Funeral Planner

We are seeking a compassionate and empathetic individual to join our expanding Salvos Funerals team. This role enables you to be in an honoured space, supporting families in their time of grief.  

Reporting to the Operations Manager, your role is responsible for managing funeral arrangements, and handling all legal documentation/permits and supporting families through pre-paid funerals. 

The opportunity is permanent full time based in Blackburn. 

Key responsibilities: 

• Provide pastoral and networking support to families, within a funeral context and information on available services, products, and services. 
• Arrange burials or cremations and coordinate with cemeteries, Clergy, Officers, or Celebrants as required. 
• Secure necessary permits and documentation such as death registration lodgement, verification of a Medical Certificate or obtain a Coroner’s Certificate. 
• Organise and personalise memorial services by facilitating discussions with relatives regarding style of funeral, flower arrangements and other requirements. 
• Provide after-hours phone support that is required on a roster/rotation basis (occasional weekend). 

ABOUT YOU 

The ideal candidate will have a demonstrated ability to communicate with empathy and strong interpersonal skills with an elevated level of emotional intelligence. 

Key capabilities: 

• Proven experience in funeral planning or working in fields of grief and trauma is advantageous. 

• Proficient in the use of Microsoft Office suite and experience using computer applications (e.g., Microsoft Office, Word, Excel). 

• Demonstrated ability to put people at ease, ability to remain calm and maintain composure under stressful circumstances. 

• Emotionally intelligent, operating with empathy, sensistivity and tact.

Requirements of the role: 

• A current driver’s license with a safe driving record including the ability to regularly travel. 

• Flexibility to work evenings, weekends (where needed), and extended hours. 

• Ability to perform tasks that require physical strength such as lifting caskets, setting up and dismantling equipment. 

WHY WORK FOR US 

TSA offers an inclusive work culture and strong opportunities for career development. In return we also offer eligible employees benefits such as; 

• Flexible working conditions
• Tool of Trade vehicle 
• Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free). 
• Purchase leave, study leave, Paid parental leave. 
• Salvos Rewards - Access to exclusive financial and lifestyle discounts and benefits. 
• Fitness Passport. 
• Employee Assistance Program - Independent confidential counselling service. 

HOW TO APPLY 

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values.  If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. 

Applications will close as soon as a suitable candidate is secured.