Who is Control Insurance Solutions:

Control Insurance Solutions (CIS) is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with accident and mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet our customer and partner needs. We are seeking a talented Business Analyst to join our growing Projects and Systems team.

About the Role

The purpose of this position is to support CIS with delivering planned business objectives and initiatives, by gathering and documenting business requirements. This involves working with internal and external development teams, managing vendor relationships, and assisting with the planning and implementation of new initiatives on our core business platforms.

The successful candidate will work closely with frontline teams to extend existing functionality and develop new functionality within the CIS core platforms. They will facilitate the analysis of complex business issues and emerging opportunities. They will come with proven business analyst experience and have strong skills in understanding complex platforms.

The role is based in Kawana on the Sunshine Coast and is an ‘in-office’ role.

Role Accountabilities

As a team member within CIS, we expect you to role model the values, driving results and outcomes with high levels of integrity and effort. It is expected that you will demonstrate commercial discipline, challenger ambition, effective risk management and a ‘One Team’ mindset. Daily you will be accountable for:

• Facilitate workshops with business teams to gather requirements.
• Document business and non-functional requirements for development.
• Process mapping existing and new processes.
• Risk and control mapping.
• Analyse and triage reported issues and requested changes to core systems and follow these through to implementation.
• Engage and support internal and external development teams throughout the development lifecycle.
• Support and assist with the execution of UAT.
• Ensure test results are reviewed and challenged by subject matter experts.
• Work within a multi skilled team to facilitate the successful implementation of changes and projects.
• Communicate effectively with Business Partners and Technology stakeholders, ensuring a high level of consultation on systems and business practices.
• Prepare process and standard operating procedures.

What experience you’ll bring;

To excel in this role, you will have the following skills and experience:

• 2+ years Business Analyst and/or application support, ideally within the Financial Services or Insurance industry.
• Relevant qualification and/or certification is highly regarded.
• Experience with SQL, Bigquery and PowerBI highly regarded.
• Experience with the UAT process and knowledge of testing methodologies, strategies, plans and test cases.
• Demonstrated ability to work autonomously, as well as the ability to meet tight deadlines in a complex and rapidly changing environment.
• Strong understanding of software development methodologies (AGILE, Waterfall).
• Experience with JIRA and Confluence (defect reporting and management tools).
• Demonstrated analytical, reasoning, and problem-solving skills and abilities.
• A “can do”, team focused attitude and the ability to adapt rapidly and to new concepts.
• Commercial acumen and high attention to detail.
• The ability to identify and manage business and people risks appropriately and in line with business guidelines.
• A calm and composed demeanour with high levels of resilience.
• Highly proficient in Excel.
• Experience in project management.
• Excellent communication skills.
• Understanding or risk and compliance standards.

Our Benefits:

• Modern office, overlooking Lake Kawana.
• Clear role accountabilities and measures of success.
• Be challenged and rewarded as you contribute to our business success.
• Support and guidance as you grow in confidence in your new role.
• Join in a variety of social and community activities.
• Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, accommodation and insurance providers.
• Income Protection Insurance provided to all employees.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Control Insurance Solutions values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Control Insurance Solutions to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Control Insurance Solutions is not responsible for any fees related to unsolicited resumes.

#S-DNI #LI-DNI

Thank you for your interest in Auto & General Holdings. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.The goal of the questions that you have just answered is to help determine if this opportunity would be a good match for you and our company. At this time your qualifications do not match any of our positions. Your application will remain active for 30 days. Please do not reapply during this time period, as your application will register in the system as "Already Applied". Thank you for your interest in employment with us.