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Technical Advisor
4 months ago
Careers at Suncorp
Take the next step. Be part of something bigger at Suncorp.
Technical Advisor
Job No: 671696
Perth
Permanent Full Time
Insurance
Pay Band 4
Permanent opportunityWork collaboratively with external and internal stakeholdersProvide side by side technical coaching and mentoring to team members Perth CBD locationYou will provide a superior level of support to our claims advisors and customers whilst maintaining focus on achieving positive claims and business outcomes for all stakeholders. You will be responsible for the proactive capability uplift of our claims team as a mentor and technical Workers Compensation expert in accordance with legislative, regulatory & procedural guidelines.
This is an exciting opportunity for you to use your comprehensive workers compensation and injury management skills and knowledge in a proactive performance-based culture at GIO, the largest Workers Compensation Insurer in WA.
The purpose of this role is to provide technical assistance to claims teams by contributing to and driving proactive claims management. The Technical Adviser is responsible for ensuring cost effective intervention is provided in a timely manner and influencing effective claims strategy within the claims team. This role is also accountable for coaching and mentoring claims teams to ensure sound decision making and to assist the development of product, legislative and regulatory knowledge and skills. The role requires a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives as well as resolve complaints in a timely manner.
What you’ll do (not limited to):
Collaborate across and within teams and build strong relationships with customers to match the right solution to each customer’s needs – placing the customer at the heart of decisionsProvide strong and consistent customer service and engagementAct as the subject matter expert for relevant claims teams in area of specialisation. Primary point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes or proceduresProvide specialist technical and/or professional advice for the authorisation and approval of claims management, applying analysis and experience to arrive at the correct course of actionEffectively coach and mentor individual team members to effectively manage claims decisions based on analysis, experience and judgement.What you will bring:
Extensive Workers Compensation experienceCommitted to delivering a quality, differentiated experience to all customersAbility to seek out information and break down problems and situations into simple lists of components and make or implement solutions as appropriateDemonstrate ability to establish and develop relationships with internal and external stakeholders, our customers and partners.What's in it for you:
Competitive salary packageDiscounts of up to 25% on our various Insurance, Banking & Superannuation productsFlexible working environment and arrangements; genuine focus on work-life balanceNumerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition).What you will love about working with us:
Better outcomes for customers takes innovation, care and a laser focus. As part of the Suncorp Group, we’re the go-getters working at the heart of some of Australia and New Zealand’s most trusted names in banking and insurance to deliver just that – and then some. Here, you’ll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you’ll thrive knowing you’re making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.
Chase the sun, apply online today. For further information contact
We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
Advertised: 29 May 2024 AUS Eastern Standard Time
Applications close: 27 Jun 2024 AUS Eastern Standard Time
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