Salesforce Technical Writer

1 month ago

Perth, Australia Synergy Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

Role Summary:

The Salesforce Technical Writer is a newly created, 8-month Max-Term opportunity in our Customer Project Delivery and Readiness team based at our Perth CBD offices.

The purpose of the role is to deliver quality content for the Salesforce Knowledge Management solution to provide operational support across CBU with an emphasis on change management.

Key responsibilities of the role include:

  • Assess business requirements and develop content to ensure accurate processes to support the delivery of customer experience.
  • Review and analyse existing content against future requirements
  • Assist with the documentation of processes to ensure accuracy of processes including compliance requirements.
  • Assist with the analysis of existing KANA content for migration to Salesforce Knowledge
  • Support change for the program delivery

What you’ll bring:

  • At least two years’ experience in customer service support role or similar.
  • Demonstrated experience in cross-functional collaboration within diverse business environments.
  • Extensive experience in stakeholder engagement across multiple organisational levels.
  • Proven ability to quickly learn a complex subject matter.
  • Ability to think creatively and develop innovative customer- focused solutions.

What we offer:

Working for an employer of choice also means you will enjoy:

  • Flexible work arrangements
  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave

Click here for a full list of our benefits

Every Voice Matters

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

We understand that it is important for our workforce to reflect the diversity of the community in which we operate. We are proud to be recognised as an inclusive employer for 2021-22 by the Diversity Council of Australia. Whatever your background or however you identify, please apply if this is a role that would make you excited to come into work every day.

Please email recruitment@synergy.net.au if you require assistance with submitting your application

Synergy reserves the right to close applications when a suitable pool of candidates is identified

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