Customer Care Consultant 2IC

3 days ago

Regency Park, Australia Blackwoods Full time

YOUR OPPORTUNITY

Join our esteemed BHP Customer Care Leadership Team as a 2IC in Regency Park, SA, and become an integral part of our success story

You’ll lead a dedicated team of Customer Care Consultants, ensuring they shine brightly and deliver exceptional service. With tailored coaching and support during your first six months, we'll pave the way for your triumph. Take the reins in fostering a culture of warmth, collaboration, and empowerment within your team.

Your key responsibilities will include, but are not limited to:

  • Lead and mentor a team of Customer Care Consultants, guiding them towards excellence
  • Provide outstanding customer service to both internal and external stakeholders
  • Empower team members to take ownership and lead by example
  • Drive a culture of collaboration, innovation, and continuous improvement

What you'll bring to your new role:

  • Previous experience leading a customer service team in a high-pressure environment
  • Proven ability to coach, mentor, and develop team members
  • Lead by example promoting our ‘customer first’ value
  • Focus on process improvements to ensure all KPI’s are met consistently
  • Thrive in a fast paced, ever-changing environment

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: 

  • Attractive permanent salary and incentives
  • Flexible and hybrid working, with access to our ‘All Can Flex’ program
  • Ability to purchase up to 4 weeks’ additional annual leave
  • Attractive Wesfarmers share plans every year 
  • Highly successful Refer-A-Friend program – to earn up to $2,000 for each referral
  • Generous paid parental leave policy
  • Regular team events, celebrations and BBQs
  • Team member discount card to use at Kmart, Bunnings, Target & Officeworks
  • Further Wesfarmers discounted offers from over 300 corporate partners
  • Free onsite free parking and more

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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