Product Support Technician

4 weeks ago

Mackay, Australia CR Mining Full time
  • No roster - Monday to Friday
  • Live anywhere between Rockhampton and Mackay
  • DIDO travel to Bowen Basin (onsite approx. 4 days a week)
  • Tool of the trade vehicle included in package

We are looking for a multi-talented technician, qualified in one or more of the following areas or trades:

  • Electrical
  • Communications
  • Instrumentation
  • Mechanical Trade (with strong electrical aptitude)

So, if you a have background as an Auto Electrician, Instrument Technician or Heavy Vehicle Mechanic, we want to hear from you. We will look for your Cert III and above trade qualifications with your application.

Welcome to CR Powered by Epiroc. With a global operations reach, our strategy is to be collaborative partners with the world's best miners, delivering innovative solutions and improved mining productivity to our customers around the world.

About the role

As a Product Support Technician you will be dedicated to delivering quality outcomes in applying our instrumented technologies to key mining clients serviced from Central Queensland. The role incorporates on-site installation, commissioning, maintenance, onsite and remote technical support for our products with a focus on the CR mining technology optimisation products. Mining technologies are a rapidly growing space in the global market.

This role offers excellent career development opportunity for anyone who has technical experience, as mentioned above and is a very effective organiser and communicator. Full training on our products is provided. The role will be backed by a dedicated, office based, remote support team to provide expert technical knowledge for rapid issue resolution.

Key responsibilities of this position include:

  • Providing on-site installation and system commissioning for CR technology solutions, on mobile mining equipment, ensuring engineering requirements are met
  • Compliance with all internal and customer safety policies and procedures
  • Plan and conduct maintenance activities in a safe and effective manner. This includes troubleshooting, system inspections, performance testing, component replacement and clear communication of outcomes
  • Maintaining accurate records of work scheduled and completed
  • Presenting summary reports prepared by CR remote support team to production and maintenance staff
  • Providing training to site technical staff and operator on the use and function of systems
  • Collaborate with other CR teams to deliver a united experience for the customer.

On offer at CR Powered by Epiroc

At CR Powered by Epiroc, we value diversity and seek people with diverse backgrounds to join our team. We are committed to developing people and fostering an inclusive environment where individuals belong, feel their uniqueness is valued, and can reach their full potential.

We believe in radical flexibility, limitless growth, supportive culture, and community impact. Our team enjoys hybrid work between home and the office, strong support for professional development, and paid volunteer days.

We're problem-solvers who love working together to conquer mining's most prominent challenges while having fun.

Together, we've created an environment where everyone can thrive. Will you join us?

If you're willing to service and maintain innovative products as a trusted partner and work on cutting edge technologies apply now.

At CR we value diversity and are looking for people with diverse backgrounds to join our team. We are committed to developing people and fostering an inclusive environment where individuals belong, feel their uniqueness is valued, and can reach their full potential.

Applicants must be able to successfully obtain and complete a relevant background and work medical for this role.

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