Guest Service Agent
1 month ago
POSITION SUMMARY
Assist staff with expediting problem payments problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.-
Reservations Sales Agent
2 weeks ago
Surfers Paradise, Australia JW Marriott Part timeAdditional Information Reservations Sales AgentJob Number Job Category ReservationsLocation JW Marriott Gold Coast Resort & Spa, Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management Reservations Sales Agent About the Company Marriott International portfolio of...
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Reservations Agent
2 weeks ago
Surfers Paradise, Australia Sheraton Hotels & Resorts Part timePOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...
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Migration Agent/lawyer Assistants
4 weeks ago
Surfers Paradise, Australia This is Australia Migration Services Full timeAbout the business: Founded in 2001 and proudly approaching our 20-year anniversary, _**This Is Australia**_ has progressively grown to be one of Queensland’s largest migration practices, purely dedicated to migration law. Built on professionalism and ethical standards, we have successfully assisted thousands of overseas individuals, families, and...
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Guest Experience Host
4 weeks ago
Surfers Paradise, Australia Wyndham Destinations Full time**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...
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Guest Experience All Rounder
4 weeks ago
Surfers Paradise, Australia AccorHotel Full timeCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Guest Experience All Rounder
4 weeks ago
Surfers Paradise, Australia Accor Full timeCompany Description Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym. Why work for...
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Reservations Payment Specialist
7 days ago
Surfers Paradise, Australia Corporate Head Office Full timeAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...
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Guest Experience All Rounder
4 weeks ago
Surfers Paradise, Australia Accor Full timeCompany DescriptionNovotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 x conference rooms, off-site catering, pool, spa, tennis court and gym.Why work for...
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Guest Experience Host
4 weeks ago
Surfers Paradise, Australia Wyndham Destinations Full time**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...
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Guest Experience Host
1 month ago
Surfers Paradise, Australia Wyndham Destinations Full time**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...
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Guest Experience Host
1 month ago
Surfers Paradise, Australia Wyndham Destinations Full time**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...
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Guest Experience Host
1 month ago
Surfers Paradise, Australia Wyndham Destinations Full timeWe Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more...
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Guest Experience Host
1 month ago
Surfers Paradise, Australia Travel + Leisure Co. Full timeWe Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...
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Guest Experience Host
1 month ago
Surfers Paradise, Australia Travel + Leisure Co Full timeWe Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more...
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Guest Experience Host
1 month ago
Surfers Paradise, Australia Travel + Leisure Co. Full timeWe Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...
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Vacation Planner
4 weeks ago
Surfers Paradise, Australia Marriott Vacations Worldwide Full timeThis is a full-time fixed term contract (ending December 2023) working from home position, whereby you will promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Communicate with potential owners via telephone to set up preview package...
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Vacation Planner
4 weeks ago
Surfers Paradise, Australia Marriott Vacations Worldwide Full timeThis is a full-time fixed term contract (ending December 2023) working from home position, whereby we require you to communicate in Mandarin and English and promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Communicate with...
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Marketing Executive
1 month ago
Surfers Paradise, Australia Marriott Vacations Worldwide Full timeThis is a part time position which requires being able to work a flexible schedule including AM and PM shifts, weekends and public/bank holidays. The position is to promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club. Recognize opportunities...
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Manager On Duty
4 weeks ago
Surfers Paradise, Australia Marriott International, Inc Full time**Job Number** 23035808 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **About the Company** **Marriott International** portfolio of brands...
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Pool Attendant
1 month ago
Surfers Paradise, Australia AccorHotels Full timeLocated in sleepy, sedate Surfers Paradise, (just kidding!) - **Mantra Sun City **is a four and a half star resort featuring apartments and penthouses. Its unique architecture and design, set amongst lush tropical gardens, complete with a lagoon style pool and their own restaurant, as well as a great location, make this property a very desirable place to...