See more Collapse

Digital Enablement Lead

1 month ago

Alexandria, Australia Ampol Full time

About Ampol    

Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand. Fuel may be the foundation of our business, but our motivation and purpose come from the people, industries, and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen.   

 
In the next few years, Ampol will be evolving our energy offering to ensure we continue to meet the ongoing needs of our customers whilst best leveraging marketplace opportunities as they arise. We are investing in our infrastructure and people to ensure that we can continue to provide, safe, reliable, and competitive supply to our valued customers.   

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys. 

The role: 

Ampol is currently undergoing a major digital transformation, aimed at propelling the company into the future and setting us up for success.  Within Ampol, the Digital Enablement Lead plays a pivotal role in overseeing the lifecycle of business requests related to onboarding new digital apps aimed at driving business simplification. The role is responsible for designing and implementing new processes, tools, and resources to manage client Digital Enablement requests, ensuring alignment with business objectives and ITIL best practices.  

This is a permanent position based in our Alexandria, Sydney HQ, with flexible, hybrid work options available. 

  

Key duties:  

  • Lead the Digital Enablement Practice ensuring alignment with business objectives and ITIL best practices, designing the processes, tools and resources required to manage requests through to enablement. 

  • Oversee digitisation efforts and manage the request backlog in an agile and efficient way, to deliver timely solutions aimed at simplifying processes and improving business outcomes; 

  • Manage the pipeline of requests in ServiceNow, enabling data-driven decision-making through accurate demand forecasting, and collaborating with stakeholders to gather and document requirements.  

  • Take ownership of the ideation module in ServiceNow, which manages the IT Services catalog, supporting the build and maintenance of customer profile libraries.  

  • Accountable for the management of the request module within ServiceNow, liaising with the platform owner for any enhancements required to support evolving needs of the practice.  

  • Conduct regular analysis of request patterns and trends, providing insights and recommendations for optimising service delivery and resource allocation.  

  • Liaise with Senior Leaders to manage expectations through the lifecycle of the request, including management reporting and stakeholder meetings. 

  • Work with Solution Architects to ensure initiatives are aligned with Ampol’s Enterprise Architecture approach. 

  • Manage the ‘Business Applications List’ and IT Services catalogue, ensuring it accurately reflects available IT services and aligns with business needs.  

  • Build, manage and deliver artefacts and support/training for internal IT stakeholders engaged in the Demand Management Practice. 

About you:   

  • Proven experience in Demand Management within a digital services or IT environment. 

  • Experience in implementing and managing ITIL practices, preferably within ServiceNow. 

  • Familiarity with Agile methodologies and practices, particularly in product development and service delivery. 

  • Strong understanding of ITIL best practices, particularly in Demand Management. 

  • Broad understanding of IT Architecture and design. 

We’ll take you further by: 

  • Our total remuneration is competitive. This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars 

  • We are flexible.  Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value. 

  • We value recognition.  We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values. 

  • Career development and learning opportunities including LinkedIn Learning and other tailored training solutions. 

  • Paid Parental Leave - up to 12 weeks paid Parental leave, and up to a year off (unpaid). In addition to the 12 months of unpaid parental leave, employees may apply for a further 12 months of unpaid parental leave (a total of 24 months for each birth) 

  • BabyCare Package - financial and flexible support for parents transitioning back to work. 

  • Need some wheels? Novated Lease options are available. 

  • Invest in your future with the Employee Share Scheme 

  • Leave Options – We offer wellbeing leave and leave purchasing.  

  • Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.   

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol. 

If we’ve got your interest, we encourage you to submit an application because we would love to tell you more. Click ‘Apply Online’ below to register your interest.

We have other current jobs related to this field that you can find below

  • Digital Enablement Lead

    3 weeks ago

    Alexandria, Australia Ampol Full time

    **About Ampol** Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand. Fuel may be the foundation of our business, but our motivation and purpose come from the people, industries, and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives - to keep them...

  • Digital Enablement Lead

    3 weeks ago

    Alexandria, Australia Ampol Full time

    **About Ampol** Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand. Fuel may be the foundation of our business, but our motivation and purpose come from the people, industries, and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives - to keep them...

  • Digital Copywriter

    1 week ago

    Alexandria, Australia Safari Digital Full time

    **Ready to take the next step in your copywriting career? We're on the hunt for a digital content writer/copywriter to join our team of SEO specialists.** Founded in 2020, we’re a small team of SEO specialists that have grown into one of Australia’s leading digital marketing agencies. We work with businesses of all shapes and sizes to deliver bespoke,...

  • Digital Marketing Executive

    1 week ago

    Alexandria, Australia Safari Digital Full time

    Founded in 2020, we’re a small team of SEO specialists that have grown into one of Australia’s leading digital marketing agencies. We work with businesses of all shapes and sizes to deliver bespoke, data-led search engine optimisation strategies that cultivate long-term success for our clients. - AFR Fast Starters List 2023 - Australia’s 39th Fastest...

  • Digital Copywriter

    3 weeks ago

    Alexandria, Australia Safari Digital Full time

    **Australia's fastest growing SEO Agency (AFR Fast Starters #39 2023) seeks in-house copywriter to write cool words for Aussie companies (big and small).** Founded in 2020, we’re a small team of SEO specialists that have grown into one of Australia’s leading digital marketing agencies. We work with businesses of all shapes and sizes to deliver bespoke,...

  • Digital Copywriter

    3 weeks ago

    Alexandria, Australia Safari Digital Full time

    **Australia's fastest growing SEO Agency (AFR Fast Starters #39 2023) seeks in-house copywriter to write cool words for Aussie companies (big and small).** Founded in 2020, we’re a small team of SEO specialists that have grown into one of Australia’s leading digital marketing agencies. We work with businesses of all shapes and sizes to deliver bespoke,...

  • Junior Account Manager

    3 weeks ago

    Alexandria, Australia Safari Digital Full time

    Hey, it’s me - Snr. Account Manager. Essentially, I'm looking for someone who can actively monitor exclamation mark use, prevent the need for 'circling back', and feel comfortable staring at themselves during a Zoom meeting. If this sounds like the kind of thing you can help with, then read on. If not, then don’t read on. Or you can, up to you. Who...

  • Digital Delivery Manager

    2 weeks ago

    Alexandria, Australia Ampol Full time

    **About Ampol Trading & Shipping** Our purpose at Ampol is to power better journeys today and tomorrow. Our Trading and Shipping team is key to achieving this, not only supplying our customer’s needs today, but evolving as the energy transition takes place to supply our customers well into the future. We take pride in our people and value innovation,...

  • Digital Product Owner

    4 days ago

    Alexandria, Australia Ampol Full time

    **About Ampol**: Ampol supplies fuel to approximately 80,000 business customers in diverse markets across the Australian economy, including defence, mining, transport, marine, agriculture, aviation, and other commercial sectors. Our retail network also serves approximately three million customers every week with fuel and convenience products. We now also...

  • Digital Product Owner

    1 week ago

    Alexandria, Australia Ampol Full time

    About Ampol:Ampol supplies fuel to approximately 80,000 business customers in diverse markets across the Australian economy, including defence, mining, transport, marine, agriculture, aviation, and other commercial sectors. Our retail network also serves approximately three million customers every week with fuel and convenience products.We now also have the...

  • Head of Product

    2 months ago

    Alexandria, Australia Perigon Group Full time

    Permanent - 3 days in the office (Tues,Wed & Thurs) - 2 from home - Alexandria location **The Role**: - Our client is a well known, reputable organisation on the lookout for a permanent Head of Product to lead 4/5 Digital Product Managers and their squads/teams. - 3 days in the office (Tues,Wed & Thurs) - 2 from home **Your Responsbilities**: - You will...

  • Digital Coordinator

    1 week ago

    Alexandria, Australia Accent Group Full time

    Digital Coordinator - Nude Lucy Alexandria NSW 2015, Australia Req #7823 Tuesday, 30 April 2024Nude Lucy is a leading Australian fashion brand that prides itself on cultivating timeless & premium wardrobe essentials inspired by a relaxed way of life. Our brand and team culture are an instrumental part of our identity, and we develop this by seeking talented,...

  • Digital Coordinator

    1 week ago

    Alexandria, Australia Accent Group Full time

    Nude Lucy is a leading Australian fashion brand that prides itself on cultivating timeless & premium wardrobe essentials inspired by a relaxed way of life. Our brand and team culture are an instrumental part of our identity, and we develop this by seeking talented, creative & like-minded individuals who live and breathe the Nude Lucy ethos. We pride...

  • Test Practice Lead

    1 month ago

    Alexandria, Australia Ampol Full time

    Opportunity for an experienced Test Practice Leader to build and uplift testing capability at Ampol Join us at the inception of our journey to become a digital, data driven organisation Permanent position based in our Alexandria, Sydney HQ, with flexible, hybrid work options available About Ampol    Powering better journeys, today and...

  • Test Practice Lead

    3 weeks ago

    Alexandria, Australia Ampol Full time

    Opportunity for an experienced Test Practice Leader to build and uplift testing capability at Ampol Join us at the inception of our journey to become a digital, data driven organisation Permanent position based in our Alexandria, Sydney HQ, with flexible, hybrid work options available About Ampol    Powering better journeys, today and...

  • Test Practice Lead

    1 week ago

    Alexandria, Australia Ampol Full time

    Opportunity for an experienced Test Practice Leader to build and uplift testing capability at Ampol Join us at the inception of our journey to become a digital, data driven organisation Permanent position based in our Alexandria, Sydney HQ, with flexible, hybrid work options available About Ampol Powering better journeys, today and tomorrow. Our company...

  • Digital Coordinator

    3 days ago

    Alexandria, Australia Nude Lucy Full time

    Nude Lucy is a leading Australian fashion brand that prides itself on cultivating timeless & premium wardrobe essentials inspired by a relaxed way of life. Our brand and team culture are an instrumental part of our identity, and we develop this by seeking talented, creative & like-minded individuals who live and breathe the Nude Lucy ethos. We pride...

  • Sales Professional

    2 weeks ago

    Alexandria, Australia (3x3 Digital)Trading as Quickclicks Full time

    We are seeking Sales person to join our team. **The Company** We are a boutique Web design and online marketing company (SEO and PPC) based in Alexandria Sydney and have been in business for over 17 years. We have large client base of medium to small sized businesses and require a new sales person to bring in new customers. **The Role** We are looking...

  • Transformation Delivery Lead

    3 weeks ago

    Alexandria, Australia Ampol Full time

    **Permanent full time opportunity**: - **Location: Sydney, Brisbane or Melbourne | Hybrid working** **About Ampol** We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very own fuel brand we are committed to making those journeys easier by meeting Australia’s needs at every step...

  • Head of Product

    1 week ago

    Alexandria, Australia Perigon Group Full time

    Permanent 3 days in the office (Tues,Wed & Thurs) 2 from home Alexandria locationThe Role: Our client is a well known, reputable organisation on the lookout for a permanent Head of Product to lead 4/5 Digital Product Managers and their squads/teams. 3 days in the office (Tues,Wed & Thurs) 2 from homeYour Responsbilities: You will be responsible for setting...