Customer Service Scheduler

3 weeks ago

Milton, Australia Holcim Full time

About this role

As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. It's all thanks to our 70,000 talented people across the globe who are passionate about building progress for people and the planet.

Join our concrete/aggregates business based in our Milton Office and be part of a fast paced and dynamic team environment. Be the key link between customer, plant, and logistics, ensuring our quality products are scheduled efficiently and delivered on time.

Our call centres are open 5am until 4pm daily, and we stagger shifts between those times. This role might suit an early starter, or someone wanting to work between school hours, for example. We are flexible with arrangements, however, looking for enthusiastic, proactive individuals to join our high performing, fun team.

Your core responsibilities will be – 

  • Provide exceptional customer service by scheduling & allocating jobs effectively 
  • Ensure work is allocated to maximise customer expectations & minimise logistics costs 
  • Be the key liaison bringing stakeholder requirements together in an effective schedule where customer service, allocators, plants and logistics are working together to ensure deliveries and jobs are executed smoothly and, in a cost effective manner  
  • Adjust schedules to accommodate changing customer or business requirements & effectively problem solving when issues impacting schedule and delivery arise
  • Demonstrate exceptional communication skills to manage all stakeholder requirements and expectations

The skills and experience you will need to succeed in this role include –

  • Experience in customer service/scheduling/allocating or logistics administration 
  • Great if you have experience in concrete or aggregates (desirable, however not essential)
  • Able to effectively problem solve in a fast-paced team environment 
  • Exceptional communication skills be confident in your decision making 
  • Able to work to tight deadlines and adjust plans and schedules 
  • You are a “relationship building” superstar

Holcim People

We offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.

 Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age.

 People are treated fairly at work – respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.

 Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.

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