Service Desk Analyst

2 weeks ago

North Geelong, Australia Cotton On Group Full time

ABOUT US
We‘re a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. We’re restless — it’s what fuels our fire and sparks our big ideas. We’re optimistic — having an open mind means anything is possible. We’re better together — join our world and let’s do good things together.
ABOUT THE ROLE
We have an exciting opportunity for a casual Service Desk Analyst to join our Group. In this role, you'll be the backbone of Cotton On Group’s (COG) global Information Technology (I.T.) business operations, spanning offices, stores, and distribution centres. Your mission: deliver top-notch phone-based I.T. support, collaborating closely with other I.T. teams to ensure seamless service. From swift resolutions to root cause analysis, your focus will be unwavering. Your interaction with internal stakeholders will be your compass for understanding business needs. Work hand in hand with the Service Desk Manager and Senior Service Desk Analyst to steer standardised policies, processes, and procedures defining our daily I.T. support. If you're driven by delivering unwavering I.T. service to a global team, apply now.
SKILLS AND EXPERIENCE

  • Demonstrated experience in an I.T service role
  • Effective problem solver with aptitude and interest in developing and applying skills in
    • IT Desktop, Hardware, software and printers
    • POS system basic troubleshooting of POS, modems, cash up drawers and EFTPOS
    • Basic troubleshooting knowledge of enterprise systems such as ERP, HR, Payroll and Distribution Centre systems
    • Basic understanding of Windows operating systems, WIFI, ADSL & VPN        
  • Experience in using one or more ticketing systems and is aware of various ticket categories such as service desk requests, incident and problem
  • Experience in resolving high level technical problems quickly and clearly to a customer via phone or in person
  • Exposure to work in a roster based environment
  • Experience in documenting procedures and training materials
  • Proven experience in being customer focused: ability meet customer needs; build productive customer relationships, taking responsibility for internal stakeholder satisfaction.

 
OUR CULTURE
Here at the Cotton On Group our people are at the heart of everything we do.  We are surrounded by great minds that inspire us, every single day.  We are a close knit bunch who encourage and support each other to achieve big things. 
On top of this, we know our future success depends on making responsible decisions. Through our Cotton On Foundation, the philanthropic arm of the Cotton On Group, we truly believe we can create meaningful change – and that this is the right thing to do. Our people are our #1 Cotton On Foundation ambassadors and have the opportunity to make a real difference to the lives of thousands of people.
 
BENEFITS

  • We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
  • 50% team member discount for all of our 7 brands.
  • ‍ A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club)
  • A brand-new childcare centre onsite – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
  • ☕️ The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.
  •  Flexible working – enabling you to find the right working rhythm to be at your best.
  • Competitive salary packaging – ensuring we are constantly benchmarking to industry.
  •  On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.
  •  An Employee Assistance Program for you and your family.
  •  Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
  •  Team mingle celebrations, speaker’s series, surprise and delight moments – the magic happens when we get together.
  •  Do you have a dog?  Bring them into the office.  We love them

 
At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at careers@cottonon.com.au so we may support you in completing the job application process.

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