Export Technical Assistant

1 month ago

Kilsyth, Australia ARB Australia Full time

Join Our Team as an Export Technical Assistant

Location: Global Head Office, Kilsyth

Are you passionate about customer service and technical support? ARB is seeking an Export Technical Assistant to strengthen our international network and create synergy among teams. Work alongside engineering, sales, warranty, quality, and product management to deliver exceptional service

What You’ll Do:

- Technical Support: Respond to technical inquiries and installation issues from our regional offices and distributor network.

- Warranty Management: Validate and process warranty claims while ensuring positive outcomes for customers.

- Collaborative Improvement: Work with various teams to identify product improvements and training opportunities, enhancing overall efficiency.

- Reporting: Maintain and update the Export Vehicle Application Guide and warranty data reports, providing accurate information to internal teams.

- Crisis Management: Assist with product recalls and coordinate global tender opportunities.

What We’re Looking For:

- Customer Service Focus: Strong commitment to customer satisfaction and urgency in resolving issues.

- Product Knowledge: In-depth understanding of ARB’s products to provide accurate information and support.

- Communication Skills: Excellent verbal and written communication abilities, essential for interacting with both internal and external customers.

- Interpersonal Skills: Positive, outgoing attitude with the ability to handle challenging situations effectively.

- Technical Proficiency: Highly proficient in computer systems and business software, including data reporting tools.

If you feel that this could be the right move for you and you have the necessary skills and experience required to be successful in this role, please submit your CV and covering letter to Stephanie Pavey spavey@arb.com.au

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