Hosted Events Manager

2 weeks ago

Melbourne, Australia AmazingCo Full time

Note: This role has a flexible starting date, preferably mid January, with some potential for some training sessions in 2024. 

About AmazingCo:

AmazingCo creates and delivers unique experiences across Australia and globally, with a mission to help people lead more fulfilling lives. We are at the forefront of the experiences and events industry, and we are seeking dedicated A-players to join our dynamic team.

Join our fast-paced Kids Parties and Team Building Events team, where you will have the opportunity to make an impact from day one. Based in Melbourne, we are offering a full-time role with flexible hours around a 9-5 schedule. Our hybrid work model allows for a mix of office and remote work, with Melbourne-based employees splitting their time between the office and home.

About the Role:

We are seeking a friendly and motivated individual to join our growing and fast-paced Kids Parties, Team Building and Hosted Events team. Responsible for organising the operational delivery of hosted events, you will manage a team of 20-30 casual hosts, ensuring the successful delivery of our kids' parties and corporate team-building events. This role offers invaluable experience in event management, operations, scheduling, and people and talent management. We seek individuals who bring heaps of energy to their work, love working with people, and are motivated by creating amazing experiences.

This role is ideal for someone passionate about expanding their skills in all areas of event management. It is well-suited for individuals interested in or experienced as Recruitment Managers, Talent Agents, People Managers, Casting Agents, Event Managers, and those with experience working with children.

Responsibilities:

  • Lead and manage a team of talented hosts across Australia.
  • Recruit and develop a team of exceptional children's entertainers and team-building facilitators.
  • Oversee state-specific Team Leaders to ensure effective on-the-ground organisation.
  • Ensure hosts are well-suited and thoroughly trained for their events.
  • Provide ongoing training and regular feedback to hosts.
  • Approve and manage host invoices and expense reports.
  • Coordinate team schedules and manage availabilities.
  • Oversee equipment management and event preparation.
  • Manage post-booking processes and customer feedback.
  • Contribute to the creation of new kids' party packs, team-building events and experiences.
  • Analyse feedback trends to enhance event experiences and processes.

Success Metrics:

  • Achieve delivery targets and maintain full event capacity.
  • Attain a high customer Net Promoter Score (NPS).
  • Achieve target payout ratio.
  • Successfully recruit and retain a high-quality team of hosts.
  • Maintain high levels of host satisfaction and engagement.
  • Ensure timely and effective resolution of customer feedback.
  • Maintain operational efficiency through effective scheduling and resource management.
  • Contribute to the development of innovative kids' party packs, team-building events and other experiences.
  • Demonstrate continuous improvement in event delivery processes based on feedback and performance analysis.

Skills and Experience:

  • Exceptional organisational skills and the ability to multi-task.
  • Strong relationship management skills with the ability to build strong rapport.
  • Excellent problem-solving abilities, remaining calm under pressure.
  • Superior time management and people management skills.
  • Keen attention to detail.
  • A passion for working with kids and/or hosting your own events is a bonus.
  • General office work experience is preferred
  • Ideally, experience in event operations, management, delivery, or working with children. A passion for working with people is most important

Benefits:

  • A vibrant culture characterised by a passionate team of over 40 people dedicated to achieving a mission that matters.
  • Exposure to all areas of a growing event and experience company, including design, marketing, and sales.
  • Enjoy our world-class experiences firsthand, with frequent team-wide functions and generous staff discounts across our portfolio.
  • A dog-friendly office in a prime Abbotsford, Melbourne location.
  • A supportive, family-like work environment where we constantly nurture and build our culture.
  • Significant opportunities for growth, with ambitious expansion plans and exciting prospects for career advancement.
  • Flexible work arrangements, including hybrid and remote options.
  • Comprehensive training and development programs to help you grow professionally.
  • Regular recognition and rewards for outstanding performance and contributions.

To Apply:

If you believe you have what it takes to excel in this role, please send your resume along with a cover letter explaining why you would be a great fit for this position. We are seeking outgoing individuals with a passion for events and a knack for creating amazing experiences for our clients. Be sure to highlight your people skills and enthusiasm for working with others

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