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ERP Consultant
4 months ago
About the position
About our opportunity:
• Want to grow your career driving business outcomes with your consulting and solution design experience?
• How about in a well-established and mature Australian software company with more than 1500 clients?
• Support and collaboration with your team-mates? We’re a friendly bunch.
• In a Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds)
Where you’d be working:
Our Customer Success Team is based in our North Ryde office, servicing NSW-based customers. The ERP Consultants work closely with our professional services group and project managers, business solutions, support consultants and the sales team. They engage primarily with our existing customers via onsite visits and remote meetings to undertake customer requirements gathering, solutioning, and delivery.
You’ll be exposed to many businesses across a diverse range of industries. Our employees stick around because they enjoy their colleagues, culture, and supportive team. Pronto Software offers a Hybrid work arrangement working from home and in the office.
What you’d be doing (your day will look like this):
As an ERP Consultant within our Customer Success Team, you’ll play a pivotal role in ensuring our clients achieve maximum value from their Pronto Xi ERP solution. You will leverage your technical expertise and business consulting skills to provide outstanding solutions, identify optimisation opportunities and foster long-term customer success.
Using your extensive knowledge of business processes and best practice, as an ERP Consultant with our Customer Success Team, you will:
• Facilitate discovery workshops to gather business requirements
• Design and document solutions
• System configuration
• Perform system testing
• Deliver end user training
• Manage customer business improvements
From time to time, our consultant may be asked to assist our Professional Services Group with implementation and upgrade projects.
