Client Support Specialist

4 weeks ago

Fortitude Valley, Australia Global Payments Full time

Description

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments

About You

You enjoy learning and thrive in fast paced customer centric environment. You are a team player and appreciate and practice transparency in the workplace. You work well in a team as well as autonomously and are eager to dive in and learn new things. 

You will also bring:

  • Experience in a customer focused position;
  • Strong communication skills (written & verbal) with the ability to work with a wide range of people;
  • A passion for educating customers and solving problems;
  • Understanding of a quick moving environment;
  • High attention to detail and the desire to learn new technology and systems;
  • Ability to think outside of the box and solve problems quickly and effectively.

About the Role

We are seeking driven, energetic and customer centric individuals to join our Support Team We support both new and existing Eway and Ezidebit customers with a range of enquires and are a pivotal part of our customer’s journey. Working with a small team, in an open planned office environment, you’ll deliver outstanding customer service experiences, with an emphasis on customer loyalty. 

Your key responsibilities will include:

  • Managing and actioning incoming calls, chats and emails from business to business customers in a timely and effective manner;
  • Responding, investigating and resolving questions and queries from clients;
  • Maintaining client data and ensuring its integrity;
  • Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.

Our Benefits
 

We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If you would like to discuss if this role is right for you, please APPLY NOW by submitting your CV. 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

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