Senior Major Development Services Officer

2 weeks ago

Adelaide, Australia SA Water Full time

About the Company

Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live.

Our business supports our state’s prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today’s community, but for future generations.

For more than 165 years we have been delivering services for South Australians. Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas.

In short, we make a positive different to the lives of South Australians and the communities they live in every day.

About the job

As a Senior Major Development Services Officer, you will play a critical role in delivering customer growth by administering and managing major land development cases within SA Water frameworks. Your responsibilities will include collaborating with developers, consultant engineers, and internal stakeholders to facilitate asset construction and new customer connections. You will also be instrumental in ensuring the successful delivery of Developer Agreement Formal Instruments (DAFi’s) and maintaining high levels of customer satisfaction through exemplary service delivery.

In addition, your responsibilities will include:

  • Analyse and manage development projects, documenting requirements and facilitating asset construction.
  • Collaborate with Account Managers to strategize successful Developer Agreement Formal Instruments (DAFi’s) and gifted assets delivery.
  • Maintain end-to-end processes for Inquiries and Development Applications.
  • Provide rapid resolution of complex issues affecting land development progress.
  • Deliver exceptional customer service by processing inquiries and applications accurately and efficiently.
  • Build and maintain strong relationships with external stakeholders and internal teams.
  • Contribute to continuous improvement initiatives to enhance customer experience and operational efficiency.

Your success in this role will come from:

  • Extensive experience in business/technical administration and processing services.
  • Proven track record in delivering exemplary customer service and effective telephone techniques.
  • Proficiency in data-based computer systems and software.
  • Post-secondary education in customer service or business administration (desirable).
  • Understanding of water and wastewater design and construction principles (desirable).
  • Knowledge of waterworks, sewerage legislation, and corporate policies related to major developments (desirable).
  • Demonstrated knowledge of, Commonwealth and State Legislation, Australian standards, and industry codes of practice (desirable).
  • White Card (Induction to Construction Work) certification (desirable).

Further information can be found in the attached - PD- Senior Major Development Services Officer.docx        

This is an exciting opportunity to be part of a dynamic team dedicated to shaping the future of water services and community development. If you possess the required skills and experience, we encourage you to apply today to be part of our team.

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy Rayan from the Talent Acquisition team tracy.rayan@sawater.com.au

Applications close 4pm, 14 May 2024.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

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