Energy Market Analyst
5 days ago
About Energy Exemplar
Energy Exemplar is empowering transformative energy decisions across the globe.
Energy systems worldwide are undergoing radical changes to solve reliability challenges, meet clean energy targets, and integrate with adjacent industries. Energy Exemplar fits into this environment by revolutionizing the future of energy with clarity, speed, and innovation.
We are the market leader in the technology of optimization-based energy market simulation. Our modeling software suite, made up of PLEXOS and Aurora, is used in every region of the world. We have over 500 customers in more than 74 countries. One of our core values here is customer success. In order to continually serve our customers, as our base has grown - so has our team. We now have over 380 employees worldwide, and that number continues to grow. With offices in Adelaide (Australia), Salt Lake City and Sacramento (USA), London (England), Pune (India), and Singapore we are truly one global team.
We are constantly striving to develop innovative solutions to empower informed decisions about the energy future. Our team continuously strives to be first to market with the latest advances in mathematical programming and energy market simulation theory. Energy Exemplar’s founder, Glenn Drayton, is still heavily involved in our software development, backed by an expert team.
Energy Exemplar has grown significantly over the past few years, and we continue to do so as we grow at about a 30% rate annually. To continue this growth trajectory, we require an industry leading product portfolio whose hallmark is continued innovation. We also need to continue our expansion into new industries, technologies, and service models. To achieve this – we need additional talent to join our innovative, forward thinking, revolutionary company.
Energy Exemplar Vision, Culture and Values
Our Vision is empowering transformative energy decisions – revolutionizing the future of energy with clarity, speed, and innovation.
At Energy Exemplar, we foster a culture for passionate and curiosity-driven innovators to thrive.
We promote inclusivity and know that ideas and solutions can come from all levels. While our offices and employees are located throughout the world, we encourage connection and collaboration across teams and time zones. We allow for autonomy and project ownership, and support data-driven risk-taking in order to achieve excellence. A role with Energy Exemplar will see you working in a fast-paced, challenging, and equally rewarding environment where no two days are ever the same.
Energy Exemplar prides itself on its ability to assist its clients and customers to make complex impactful decisions. Energy Exemplar solves complex problems for its clients and provides a ‘crystal ball’ whereby clients can predict multiple futures and make intelligent decisions about tomorrow.
Our people reflect that desire – they are passionate about our product and about the solutions we offer our clients. Our business moves fast and doesn’t look back – it is always striving to solve tomorrow’s problems….today. That’s why we continue to be the market leader – globally.
It’s not just about the quality of our product but the quality of our people. Our people are creative, and they always look for a better way. They own their outcomes, and they perform to their best – every day. That’s what makes us who we are and a great place to work.
Our Values reflect the way we work, make decisions, and solve our problems. They also tell the story of how we work with each and with our customers.
Energy Exemplar’s Values are as follows:
CUSTOMER SUCCESS
Solve the problems that matter Deliver solutions that drive outcomes Customers’ success drives our business success.ONE GLOBAL TEAM
A place where everyone can do their best work Passionate about making a positive impact Collaborate, communicate and act as one teamINTEGRITY & OWNERSHIP
Take ownership and be accountable for outcomes Value spirited debate then align behind decisions Operate at the highest standardsINNOVATION EXCELLENCE
Frontrunners – relentlessly pursuing innovation and excellence Foster idea generation at all levels Create the future by pushing the boundaries of todayAbout the Position
Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA. These software platforms have a significant presence in global markets. We are seeking a confident, self-motivated, and professional person for the role of Energy Market Analyst in our Support Team. The role of Energy Market Analyst (Support) is primarily responsible for delivering an outstanding customer experience and product support for existing and new clients where required to ensure the product is being used effectively and to promote customer retention. The company has consistently grown its global client base and the successful candidate will have many opportunities to interface with a diverse mix of clients with the goal of enhancing their software user experience.
Key Stakeholder Relationships
This position works closely and collaboratively with all Energy Exemplar staff but in particular:
Support, Sales and Solution Teams based in Adelaide. Indian Development Centre colleagues. Global Product Delivery Team Global Product Development Team Global Support TeamKey Accountabilities and Duties
The following list is provided to set an expectation of the ‘core’ responsibilities of the role but is not intended to be an exhaustive list that covers all tasks that may be required on a day-to-day basis. As a rapidly growing business, it should be expected that the role and associated tasks are likely to evolve over time and that there will be situations where tasks not listed below will need to be undertaken to support region and business growth initiatives.
Learn our software to an advanced level. Provide technical support to customers and track support cases from start to finish. Work with clients to resolve issues related to our Cloud offerings and our Desktop version. Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented. Provide onsite and web-based trainings to existing and potential clients. Maintain and update training materials. Compose articles and produce videos to educate clients and to market our software. Construct tools and examples that clients can utilize to utilize our software more effectively. Assist in maintaining software user documentation and help platforms. Maintain a high level of power market knowledge, news, trends, and developments. Communicate market trends and customer requirements with the development team as needed. Assist Account Management with Retention calls and visits with clients. Assist in preparation and presentations for energy related tradeshows and conferences. Travel to client sites as required.Candidate Requirements
Skills, Knowledge and Experience:
2 years of full-time relevant work experience Strong analytical and problem-solving skills with the ability to research and learn new techniques. Ability to articulate the business problem to be analysed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers. Excellent communication skills, including strong verbal, presentation, and technical writing abilities. Team player, with the ability to be a self-starter and work independently as needed. Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches. Demonstrated working knowledge of power plant operations, electricity, and gas markets. Experience with computer and database management languages such as VBA, Python and SQL. Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.)Qualifications:
Master’s degree: Electrical Engineering, Mechanical Engineering, or related field Degree or certificate specializing in Power Markets. Experience with power market production cost and expansion planning models.-
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