Customer Service Representative

2 weeks ago

Knoxfield, Australia PFD Food Services Full time
  • Australian owned company
  • Discounted food, travel, movie tickets, entertainment, gym memberships + more
  • Employee Education Assistance to further develop your career

There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular.

Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses.

We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.

Opportunities with us are for the taking

Key Responsibilities

  • Be the first and key point of contact for our customers;
  • Create and maintain excellent customer relationships;
  • Process customer orders and/or enquires;
  • Perform administrative and general office tasks as required;
  • Perform various sales administrative tasks as outlined by job description, including reporting, quotations and analysing data;
  • Supporting the Sales Team with requests whist they are customer facing;

Key Competencies, Skills and Qualifications

  • Excellent communication and organisational skills including telephone manner;
  • Previous call centre experience preferably in the food service industry;
  • Great computer skills (including Word, Excel);
  • Capable of working under pressure in an exciting team environment.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

Please submit your application (cover letter and resume) via the apply now link below.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.

PFD Food Services is an Equal Employment Opportunity employer

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