ERP Implementation Consultant

4 months ago

Melbourne, Australia ReadyTech Full time

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About us: 

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.   

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company. 

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The role involves working closely with our Development and Sales Teams, conducting application testing, providing low level technical support as the primary customer contact both through on-site visits and phone support. Strong organisational skills and attention to detail are essential to prepare training schedules, documentation and promote effective user-focused support. 

The successful candidate will possess the ability to take ownership of customer issues and see requests through to completion. You will genuinely enjoy assisting others to learn and possess a passion for learning and self development. We are a company who have built our success on providing the best support and user-focused assistance in the industry. 

Key responsibilities:

  • Delivering ERP functionality, including property, rating, compliance and licensing, customer experience and portals, to Local Government clients
  • Working with ERP project teams for the end-to-end delivery of solutions
  • Working with Development on Consulting engagements including upgrades and small product enhancements 
  • Onsite and Remote user testing support and training (Metro and Interstate)
  • Maintain documentation – eg release notes, user guides, quick guides
  • QA/Testing of applications

Experience required:

  • Prior experience in working in local government systems is desirable but not mandator
  • Preferred experience using or implementing property and rating or local government compliance and licensing software
  • You are able to develop trusted advisor relationships with clients, maintaining integrity at all times
  • Understanding of the Governement Sector would be of benefit but not mandatory
  • Have a proven track record as an Implementation consultant

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers

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