Expression of Interest

2 months ago

Perth, Australia City of Perth Full time
  • Starting from $69,590 per annum, plus super.
  • Full-time/ Part-time/Permanent and Casual opportunities.
  • On-site, CBD Location.
  • Shifts may include days, afternoons, weekends and public holidays.

Do you want to make a difference and deliver exceptional service to the City of Perth’s community and visitors? We are looking for enthusiastic and passionate individuals to join our team of Superstar Customer Experience Officers.

About the role:

  • Provide first class customer service when assisting customers across various channels including concierge, telephone, social media and email
  • Assist customers by providing up-to-date information on the City’s activities, events and current matters
  • Deliver high standards of service by meeting KPIs, seeking feedback, working collaboratively, and participating in training

About you:

  • Can work well in a team, and independently
  • Strong written and verbal communication skills
  • Ability to navigate numerous systems to support our customers
  • Experience in frontline customer service and familiar with delivering service expectations
  • Ability to prioritise tasks

Above all, you will live our values of commitment, teamwork, courage, and respect that allow us to come together to lead and support the community.

Successful applications will be kept in a talent pool for up to 12 months, ensuring ongoing consideration for future vacancies.

Eligibility

To be eligible to work for us, you will need to demonstrate:

  • A right to work in Australia (e.g. a birth certificate, current passport or current visa);
  • A satisfactory National Police Clearance (dated within 3 months).

How to apply

Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a cover letter that concisely addresses the Selection Criteria; and any relevant qualifications or certifications. Remember, less is more

The application processes.

Applications for these positions will remain open until a suitable pool of applicants are received. If you are interested in this position, we highly recommend you apply as soon as possible. 

Applicants may be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive, and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation, and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.

For further information please contact Dan Ivanovic, Team Leader Customer Experience Operations, 94613442.
Attachments:
- Position Description - Customer Experience Officer..pdf

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