Customer Service

2 weeks ago

Kings Meadows, Australia Westpac Group Full time
  • Multiple full time, permanent roles available in Lomond, starting February
  • Entry level opportunity, open to a variety of customer service backgrounds  
  • Full time paid training + hybrid work arrangements after 12 months

The Team  
Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.  

Watch this video to learn more about the team Consumer Connect Banker 

How will I help?   
The role of a Consumer Connect banker is to service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries. In your new role, you will respond to inbound calls and will provide outstanding service to our banking customers on each and every call. On any day, you can be helping customers with their general banking questions, account maintenance, technical enquiries, as well as servicing specific products like credit cards and deposits.   

To be successful in this role, you’ll be required to work across our operating hours Monday to Friday 8:00 AM to 8:00 PM.

What do I need? 
Our ideal candidate has strong communication skills and an ability to navigate numerous systems to support our customers.  We're keen to connect with customer service super stars, who are looking to start their career in Banking and grow with us. More specifically, we are looking for:  

  • At least 12 months customer service experience (any industry)  
  • People who thrive in a corporate and professional working environment  
  • Ability to adjust to a high paced, KPI environment  
  • Happy to commute and work onsite at our Kings Meadows office  

What’s in it for me?  

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

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