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Night Auditor

1 month ago

Brisbane, Australia Marriott Full time

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.  Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you  The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Night Auditor to join our dedicated team at The Westin and Four Points by Sheraton Brisbane. 

Be where you can do your best work, begin your purpose, belong to an amazing global ​team and become the best version of you. 

Role Overview:

Join us as a Night Auditor at Westin/Four Points Brisbane, where you will manage essential end-of-day activities, such as posting charges to accounts, running night audit backups, and roll the date. You’ll handle guest check-ins, check-outs, room assignments, and requests for room changes or late check-outs, ensuring a seamless experience for every guest.

Key Responsibilities:

  • Manage essential end-of-day operations, including posting charges to guest accounts, reconciling end-of-day reports, running night audit backups, and rolling over the date, ensuring the accuracy and integrity of hotel accounting records.
  • Oversee guest check-ins and check-outs, handle room assignments, and manage requests for room changes or late check-outs, ensuring a smooth and seamless experience for guests throughout their stay.
  • Reconcile end-of-day reports by reviewing and verifying all financial transactions and hotel activities, ensuring that they match and are accurate, and addressing any discrepancies to maintain the integrity of the hotel’s financial records.
  • Anticipate guests' needs by actively listening, observing, and asking questions to ensure a tailored experience.
  • Resolve guest issues promptly and innovatively to maintain a high level of customer satisfaction and loyalty.
  • Report accidents, injuries, and any unsafe conditions to management to ensure a safe working environment.
  • Operate the telephone switchboard station, process wake-up call requests, and inform guests of any messages received.

About You:

  • Minimum of 2 years of experience, ideally in a high-volume hospitality environment.
  • Experience with Opera software (preferred but not required).
  • Strong customer service skills, with the ability to build positive guest relationships.
  • Passion for the hospitality industry, with a commitment to learning and professional growth.

Benefits

  • The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognised training programs by Marriott International
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency

Marriott International is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.