Senior Manager, Strategic Insights

5 days ago

Sydney, Australia Qantas Full time
  • Opportunity to lead the Qantas Insurance insights strategy
  • Leadership role working on a diverse portfolio with a broad stakeholder group
  • 12 month fixed-term role based at our Mascot HQ

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.

The Senior Manager, Strategic Insights, is responsible for partnering with the Insurance business (Health, Car, Home, and Travel Insurance) in relation to the provision and data and insights initiatives. Data analytics projects may involve strategic customer segmentation, customer retention analytics, pricing analytics, marketing and digital analytics, and cohort analysis.

You will also be overseeing the delivery of work produced by insights managers and data scientists working within the broader Data & Analytics division in relation to Insurance business initiatives. This role is a key role within the Research and Insights Chapter that will help share knowledge and develop our people.

What you’ll bring to the role:

  • 4+ years of management experience in relevant industries, consulting or analytical
  • Degree-level qualifications, with preference for degrees in economics, applied statistics or a related analytical field
  • Experience in segmentation, customer cohorts and customer retention analytics is essential
  • Previous experience in turning raw data into actionable, value-adding insights and recommendations, with a proven track record of success
  • Strong commercial acumen and experience in leading projects with external vendors and partners
  • Extensive experience in extracting and manipulating large volume data with SQL, with direct experience with the Teradata platform preferred
  • Prior experience in using visualisation tools such as Tableau desired
  • Proven analytical and problem-solving skills, with the ability to overlay commercial acumen to developed insights and recommendations
  • Commitment, professionalism, respect and a ‘can-do’ attitude in any situation
  • Belief in the value of coaching your direct reports and of investing in building an effective and attractive team culture
  • Proven ability to communicate insights and recommendations to senior stakeholders in a clear and concise manner, both in verbal and written formats
  • Strong capability of managing and prioritising several competing tasks for different stakeholders

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: 11 July 2024

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