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Support Officer

2 months ago

Belmont, Australia St John WA Full time

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

  • 340,000 people through first aid training, education and engagement,  
  • 362,000 people who received care close to where they live and work,  
  • 410,000 received trusted transport and emergency care when they needed it most.   

A job to be proud of:

We are currently seeking a Support Officer to join our Business Intelligence Planning and Improvement (BIPI) department and support our Planning & Improvement teams. The department at St John WA provides coordination and alignment of services across the business – ‘one stop shop’ for all data, analysis, decision support, performance reporting, project delivery, change and governance.

What you’ll do:

The Support Officer will have focused support across our Planning & Improvement teams. You will provide a range of support, coordination and non-technical services such as;

  • Capture and maintain records of all requests to Planning & Improvement, using the department’s task management system
  • Provide stakeholders with updates on the status of requests, including any additional information or approval required.
  • Act as the first point of contact for general queries or requests to the Planning & improvement team
  • Prepare user guides and related training material and other information for products and services provided by the team.
  • Compile and maintain documentation of internal governance policies.
  • Conduct non-technical testing of new interactive reports and documents providing feedback on ease of use and interpretation from the perspective of a general user.
  • Coordinate the collection of monthly reporting submissions from other departments
  • Conduct general support duties such as updating the department’s intranet page, processing orders or invoices, or as directed by the Line Manager or Head of Department.

What you’ll need:

  • Excellent customer service and interpersonal skills, including the ability to operate within a multidisciplinary team
  • Excellent attention to detail
  • Excellent written and verbal communication
  • Intermediate skills with Microsoft Word, Excel, Power Point, Outlook, and other typical work-related software
  • Ability to document processes and policies

Desirable:

  • Familiarity with task management and knowledge management (wiki) systems (such as JIRA and Confluence)
  • Ability to interpret charts and tables in existing reports, as well as general numerical literacy.
  • Background in corporate, health, community or commercial based sectors
  • Recent experience working within a Project Management Team

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

  • $550 Health and Wellness reimbursement
  • 17.5% leave loading
  • $1,200 Clothing Allowance
  • Competitive remuneration package
  • Salary packaging options
  • Free emergency ambulance cover
  • Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now".

Alternatively, if you have any questions please contact Talent Sourcing Consultant – Jenna Childs via email at careers@stjohnwa.com.au

Applications close 6pm on Wednesday 11th September 2024.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John