Senior Administration

About Us :

Garage Doors and More is your local and trusted supplier, installer and service provider for Garage Doors with showrooms located in Newcastle, Tamworth and Coffs Harbour. We are a family owned business with over 30 years of experience in the industry. We pride ourselves on providing only the highest quality service and certified professional knowledge of superior garage doors to guarantee quality workmanship. We aim for the highest level of customer satisfaction by delivering a complete solution to your garage door needs.

About You :

In this role, we require a candidate who possesses a strong sense of purpose and determination to achieve outstanding results. You should be highly motivated, constantly seeking ways to surpass expectations, and dedicated to meeting or exceeding set targets. Your ability to remain focused in a fast-paced environment and adapt to changing priorities will be critical to your success.

Collaboration is a fundamental aspect of our organizational culture, and we highly value team players who understand the power of working together. As a Senior Administrator, you will be an integral part of our team, supporting and cooperating with colleagues across various departments. Your ability to communicate effectively, actively listen, and contribute to the collective success of the team will be vital.

The ideal candidate will bring a wealth of experience in administrative roles, possessing a solid understanding of best practices and efficient processes. You should have a natural inclination for organization, ensuring that tasks are completed accurately and in a timely manner. Attention to detail and the ability to maintain a high level of accuracy while handling multiple responsibilities are essential attributes we seek.

We also value individuals who demonstrate strong problem-solving skills and a proactive approach to overcoming challenges. Your ability to identify potential issues and implement effective solutions will contribute to our continuous improvement and growth.

Position Summary :

In this role you will be be leading the administration support function for the organisation You will also oversee email correspondence and assist in filing and documenting data. This role provides face to face interactions, greeting clients and visitors and directs them to the conference room or staff member's office. You will take additional administration duties, answering inquiries for the general public, scheduling appointments, receiving, or sending out messenger/courier items. You will report to management as to the teams performance.

Key Requirements :

• Experience working within a similar environment leading junior admin employees
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices
• Good keyboard skills
• Knowledge of computers and relevant software application
• Excellent communication skills
• Attention to detail

Job Responsibility :

Strategic Work

• Creating a welcoming environment: Ensure customers feel welcomed and valued by providing a warm and friendly greeting
• Managing customer inquiries: Respond promptly and professionally to customer inquiries, ensuring their needs are met in a timely and satisfactory manner
• Building customer relationships: Establish positive relationships with customers to encourage repeat business, positive word-of-mouth referrals and positive feedback
• Continuous improvement: Continuously seek to improve the customer experience by identifying and implementing process improvements and customer service best practices
• Improving operational efficiency: Identifying areas where office processes and procedures can be improved to increase efficiency and reduce costs
• Ensuring confidentiality: Maintaining strict confidentiality with sensitive business information, developing, and implementing procedures to protect confidential information and ensuring that all employees understand the importance of confidentiality

Tactical Work

• Answer and direct calls in a professional, friendly manner and take complete and accurate information and details
• Greet all incoming clients with a warm and friendly manner and assist them in their enquiry
• Perform data entry of new prospective clients and update existing ones
• Always maintain a clean and tidy work area
• Handle payments via cash, cheque and EFTPOS and lodge the payments accurately
• Assist in stock control of consumables and advise when re-order is required
• Provide assistance to Sales Reps when needed by providing product information, assisting with customer inquiries, and coordinating customer visits to the branch
• Liaise with staff, suppliers, and clients by building and maintaining positive relationships to ensure effective communication and collaboration

Position Specific Standards

• Reliable and arrives on time for scheduled Branch opening
• Takes pride in presenting themselves in a professional and well-groomed manner
• Has excellent communication skills, both written and verbal.
• Is comfortable using basic computer programs like Microsoft Office and email.
• Works well with others and is also capable of taking initiative and working independently.
• Has a positive outlook and remains calm and composed in challenging situations.
• Committed to providing exceptional customer service across all channels – written, phone and face to face.
• Understands the importance of confidentiality and respects the privacy of sensitive information.
• Embraces our GDAM’s policies and procedures and seeks to uphold them in their work and day to day duties.
• Eager to take on additional responsibilities and contribute to the success of our team.
• Carry out tasks with the intention of creating a safe work environment for not only yourself, but those around you.

Job Functions :

Receptionist

Job Benefits :

• Be part of a growing business that promotes a culture of continuous learning, skill enhancement and leadership development
• Monday to Friday position and paid shutdown period over Christmas

Selling Point :

Above Award Rates based on Experience

Contact :

Ellyanne El-Moujaber