Event Services Captains

2 months ago

Brisbane, Australia Events Full time

Are you our next rising star?

Join our team as Event Captain at The Star Brisbane.

The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.


The Star Brisbane Events team is looking to appoint multiple Event Captains with experience in working on the floor, behind the bar and within event logistics. The Event Captains will report directly to the Event Floor Manager and be responsible for supervising, guiding, and assisting the events team in either a bar environment or working closely with our logistics team. In this role, you will proactively manage the event floor staff either across the main Event, Bars or Logistics and liaise closely with our guests and clients to ensure you deliver a perfect event flow on the day. The Event Captains will work to accommodate a range of events such as conventions, exhibitions, functions, galas, and weddings.

A few of your responsibilities for a Bar Captain
• Supervise, guide and assist bar team with on-the-job training and development
• Proactively oversee and manage the Event Floor service flow and maintain performance standards
• Provide viable suggestions to the Manager to help boost the outlet's productivity
• Continuously monitor the work of team members during shifts

What we will be looking for in a Bar Captain
• Strong knowledge and experience within a high-volume bar, from ordering products to making cocktails.
• Proven time-management skills, with the ability to thrive in a high-pressure working environment
• Exceptional verbal and written communication skills
• Responsible Service of Alcohol accreditation

A few of your responsibilities for a Logistics Captain
• Supervise, guide and assist Logistics team with on-the-job training and development
• Proactively oversee and manage the Event Floor service flow and maintain performance standards, from bumping in/out, unloading trucks and motoring High-Risk activities, staff, and contractors to comply with QLD Government & WHS requirements.
• Follow instructions given by the Floor Manager daily for smooth business operations
• Continuously monitor the work of team members during shifts

What we will be looking for in a Logistics Captain
• Strong knowledge and experience within a high-volume event centre or warehouse.
• Proven ability to build productive relationships and to manage and instigate change
• Exceptional verbal and written communication skills
• Forklift Licence
• Responsible Service of Alcohol accreditation

About you
We are actively on the hunt for energetic and dynamic Event Captains with previous experience in managing large teams either in a Bars or Event Logistics Environments. This is an exciting opportunity where you can put your skills to the test to and build productive relationships with our clients. You will have exceptional communications skills and be able to problem solve in challenging situations. You will have a flair for the Brisbane events scene and be passionate in building memorable connections with our guests and clients.
Your role will be pivotal in shaping the success of our events and hospitality operations at The Star Brisbane. Join us in making a difference.

What can we offer you
• Complimentary buffet meal on every shift
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Discounted parking available in the city
• Up to 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Supportive leadership team
• Extraordinary growth opportunities personally and professionally

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

About us
The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.
When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care .

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace. 

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.

It's your move
Make your next move by clicking the link below.

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