Training and Quality Assurance Officer

1 week ago

Brisbane, Australia Queensland University Of Technology Full time
  • $89,120 to $96,497
  • Ongoing, full-time
  • Gardens Point (hybrid option available)

  • Reference number: 24822
  • Term:  Ongoing, full-time basis.
  • Remuneration:  $105,466 to $114,196 pa (HEW6) (inclusive of $89,120 to $96,497 salary pa, 17% superannuation and 17.5% recreation leave loading).
  • Location:  Gardens Point (hybrid option available)
  • Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Training and Quality Assurance Officer to join Student Engagement, Student Services and Wellbeing, Administrative Division.

The Training and Quality Assurance Officer is responsible for designing, delivering and implementing quality assurance, coaching, knowledge management and training activities. These activities will support HiQ staff to continuously develop their knowledge and capabilities, contributing to the continuous improvement of the HiQ service. The role also contributes to initiatives across Student Engagement that involve the training and development of staff.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT’s sense of community and support students to develop their professional identity, networks, and employability. QUT sport has strategic and operational oversight of sport activities and programs at QUT.

What you need to succeed

  1. Education, training and or experience equivalent to a degree with subsequent relevant experience in the development and delivery of training, staff development and quality assurance.
  2. Demonstrated high level digital literacy skills including the ability to produce training materials for a multi-channel service delivery area.
  3. Demonstrated experience supervising a high performing team in a high-volume, fast paced, multi-channel service delivery environment.
  4. Strong, verbal, written and interpersonal skills, including the capacity to explain complex concepts, present information in an engaging manner, respond to learner needs and deliver constructive feedback.
  5. Strong analytical skills to inform process improvement
  6. High level of initiative, with the ability to reflect, seek and respond to feedback in order to continuously improve


Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

  • A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
  • Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
  • Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
  • Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
  • Purchased Leave Scheme - up to 8 extra weeks. 
  • Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
  • Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
  • through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 
.

Belong at QUT 
We are guided by our values of and our in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our , aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.
We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated.

How to Apply
Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: [Insert link to job]

Job opens:  02-Dec-2024

Applications Close: 31-Jan-2025

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