Manager- Customer Experience

1 month ago

Melbourne, Australia Kinetic Full time

Exciting Opportunity: Customer Experience Manager Wanted

Join Our Team as Customer Experience Manager

Location: Melbourne

Type: Full-Time

Role Purpose: Are you passionate about enhancing customer journeys and fostering stakeholder relationships? We are looking for a Customer Experience (CX) Manager to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services. Reporting to the General Manager - Customer Experience, you will play a crucial role in aligning CX strategies with our business objectives.

Key Responsibilities:

  • Develop and implement customer strategies, tools, and frameworks informed by insights, data analytics, and market trends.
  • Proactively identify customer challenges and collaborate with stakeholders to design effective solutions.
  • Lead community engagement initiatives to strengthen relationships and gather valuable customer feedback.
  • Project manage CX initiatives to ensure alignment with Kinetic's strategic priorities and goals.
  • Create and distribute communication packs to stakeholders for smooth execution of CX strategies.
  • Measure and report on the success of CX initiatives, leveraging data for continuous improvement.
  • Work with operational teams to identify pain points in the customer journey and drive operational enhancements.
  • Advocate for a customer-first mindset across all levels of the organisation.

Who You Are:

  • Deep understanding of customer experience methodologies and best practices.
  • Strong research and data analysis skills, with the ability to leverage insights for decision-making.
  • Experience in agile methodologies and optimising CX strategies.
  • Proven stakeholder management skills, with the ability to influence and build relationships at all levels.
  • Exceptional project management skills, including facilitation and presentation abilities.
  • Demonstrated experience in strategic planning and change management focused on impactful CX initiatives.
  • Self-motivated and enthusiastic about improving the customer experience in a dynamic environment.
  • Proficient in MS Office, Adobe Suite, survey analysis, and journey mapping tools.

Why Join Us? Be part of a forward-thinking organisation dedicated to enhancing customer experiences and making a positive impact. If you’re ready to take on this exciting challenge, we want to hear from you

Apply Now

We would love to her from you.

Please send us your Resume and Cover letter.

Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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