ILS Senior Maintenance Manager

1 month ago


Canberra, Australia Softtest pays pty ltd Full time

Australian Citizens With NV1 Clearance residing in Australia only respond 

Qualifications and Experience

Qualifications

Essential:

  • Qualification (e.g. Degree, Diploma, Cert IV) in ICT Systems Engineering or related field
  • Certified SAFe® Practitioner (mandatory for all COSPO personnel - can be completed upon engagement)

Desirable:

  • Qualification in any Technical Regulatory Frameworks
  • ITIL certification (desirable)

Experience

Essential:

  • Demonstrated ICT experience
  • Experience in maintenance manager role within ADF
  • Systems Engineering and/or Systems Maintenance experience
  • Strong Defence background
  • High level management and communication skills

Desirable:

  • Agile / DevOps / Scrum experience
  • Demonstrated experience in and understanding of information technology and/or cyber security

Responsibilities

  • Actively work with stakeholders to deliver on the technical challenges that arise in the delivery of day to day operations across multiple systems and streams
  • Manage and task the regional Field Service Representatives (FSR)
  • Development and ongoing improvements of the Maintenance Management System (MMS) and associated policy and procedures
  • Manage and Coordinate establishment of DCR Nodes across all deployed regions in Australia
  • Actively support the Defence Cyber Range Product Manager in managing associated activities for the Defence Cyber Range (DCR)
  • Establish authorised maintenance community with Defence units and ensure Unit Maintenance Managers (UMM) conduct assigned maintenance activities as directed
  • Establish Technical Maintenance Plans (TMP) for all project material systems including routine, system updates and defect/fault activities
  • Manage maintenance logs and report on faults and defects reported by stakeholders
  • Regularly meet with key internal stakeholders to ensure IT needs and service requirements are being met
  • Monitor, manage and resolve IT service tickets

Security Clearance

  • The ability to obtain and maintain an Australian Government Security Vetting Agency NV 2 security clearance
  • Must be an Australian citizen

Capability Profile

Skills

  • Excellent communication skills; both written and verbal
  • Ability to build and sustain productive and collaborative working relationships
  • Ability to work in a multi-disciplined team environment
  • Strong problem solving and conflict resolution skills
  • Flexible and able to adapt changing business needs
  • Stakeholder management in complex matrixed structures

Knowledge

  • Strong knowledge of engineering concepts
  • A Senior Maintenance Manager is an exciting role will allow you to take ownership of business processes and well as actively contributing to the definition of various projects for future delivery
  • Responsibilities:
    • Expert level knowledge in areas such as infrastructure, system engineering and integration design
    • Work with stakeholders across the business to develop system design solutions to support business outcomes
    • Develop Policy, process and procedure documentation
  • Work with your peers in Cyber Security Operations

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