Shift Technician

About the job:

To provide high quality facilities management and operational services to the CBRE's client Data Centres with the view of maintaining business continuity and limiting unplanned down time in accordance with agreed parameters. In addition, to reduce and mitigate the likelihood of any financial impact to CBRE by adhering to agreed operating procedures and protocols at all times while also proactively identifying such risks and communicating these risks including proposed solutions formally to the client and CBRE management.

The prime role of the Critical Services Technician is to maintain power and air-conditioning to the critical computer rooms (data halls). Fundamentally, the basic duties are to manage and control the facilities management strategy of the Data Centre, maintaining 24/7 continuity of utilities, being: electricity, gas, air-conditioning, heating, water, sewerage, drainage, cleaning and waste management.

CS Technicians may from time to time be required to provide assistance with shift coverage at alternatively.

• Data Centre locations: Bella Vista NSW 2153
• Parking on site provided
• 4 on, 4 off - 2 Days and 2 nights - 5:30 am /5:30 pm
• Full time Role
• Banking & Financial - Client (Small Megawatt Data Centre)
• Full time on site role

The most critical task for CS Technicians is responding to emergencies, which may require manually switching over to redundant or backup plant services. During emergencies, adherence to operating procedures is critical and ensuring safe isolation of equipment is vital. For this reason, all CS Technicians will participate in developing and formalising all site operating procedures and will participate in regular reviews of all site operating procedures.

Each CS Technician will be required to work shift rosters and overtime to support the 24/7x365 days per year operating requirements of the Data Centres. With the commitment to generate efficiencies, current roster programs may vary or be altered to meet the dynamic requirements of the Data Centre operations moving forward.

All CS Technician’s will report to the nominated Critical Service Supervisor who will predominantly be available during day shifts Monday to Fridays. Both the Account Manager and the Critical Facilities Engineer will be available for support and assistance 24/7 x 365 days per year and as required.

What to expect on the scope of works:

• Adhere and support the facilities management strategy for the client contract
• Oversee the facilities management service, which encompasses ad hoc maintenance, fire, mechanical, electrical support and, following environmental safety guidelines to ensure business continuity is maintained.
• Manage site operations to ensure continuity of property services with minimum disruption to the client’s business operations.
• Perform hours of operations to provide site coverage as necessary, including working shift rosters to achieve full staff coverage of sites.
• Raise work permits (including Tag out, Confined spaces, High Voltage, Fire Isolation, and Hot Works requirements), sign off work permits and collaborate with various groups to optimise the work schedule.
• Where required conduct and document client meetings with appropriate work stream leaders, contractors,
• Conduct required property and operational inspections and review property operations to ensure cost effectiveness and business continuity is maximised.
• Report and recommend technical and operational initiatives.
• Perform risk assessments where required to support site risk reduction strategies
• Articulate and live the CBRE culture, set an example by modelling the required behaviours and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards.
• Comply with all systems and training, CBRE systems and training requirements used to meet its health and safety obligations.
• Work safely and not put themselves or anyone else’s health or safety at risk by their acts or omissions.
• Comply with CBRE Environmental policies,and adhere to procedures and work instructions that are relevant to their activities.
• Operate in a manner that will minimise any adverse environmental impacts associated with their activities.
• Ability to research, learn, and perform operational duties (switching, isolating, fault rectification, incident recovery, etc) to ensure equipment viability with minimum supervision.
• Create and nurture on-site Client and stakeholder relations.
• Some routine maintenance and monitoring tasks, Examples of items (Various Meter and UPS readings, Chiller Plant Monitoring, Replacement of Lights, New Tap Off Boxes, Basic Facility Repairs and Maintenance etc.)
• Update site log of all incidents and happenings during shift and update next shift Technician and DCM.
• Maintain awareness of current operating procedures, general site instructions and site safety guidelines and implement and monitor where required.
• Perform system isolations and switching of supplies, change duties cycles or shut down equipment for maintenance.
• Operate emergency plant such as generators, redundant chillers, cooling towers and take logs operating whilst in test or emergency operation.
• Manually intervene and override plant control under certain events following site operating procedures.
• Monitor related activities under change management processes
• Raise or generate planned and reactive work orders using CBRE work order or maintenance management system.
• The principal objective is to ensure all critical systems supporting the data halls are in continuous 24/7 operation without interruption.
• Manage site contractor’s compliance to site rules and intervene should it be required.
• Generate SOP’s for services delivered onsite. Final sign off by the Critical Facilities Engineer Manager
• Reporting OHS CBRE issues and plant failures that may impact performance as a high priority. 

Key Measures of Performance:

• Timeliness & accuracy of reports.
• Adherence to agreed KPI framework
• Reduction in operating costs for CBRE and client
• Compliance with HSSE environmental and safety requirements
• Innovative solutions for the business
• Identify and sustain efficiencies to the account
• Achieve service deliveries meeting time, quality and budget agreements

Interpersonal skills

• Strong personal motivation
• Innovative
• Reliable
• Leadership skills
• Negotiation skills
• Conceptual thinker
• Team player
• Effective communicator

Key Competencies/Attributes

• Teamwork/Collaboration; Working effectively with team/work groups or those outside formal line of authority (eg. peers, senior managers) to accomplish organisational goals; taking actions that respect the needs and contribution of others; contributing to and accepting the consensus; subordinating own objectives to the objectives of the organisation or team.
• Quality Orientation/Attention to Detail; Accomplishing tasks through concern for all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over a period of time.
• Safety Health and Environment Awareness; Accomplish tasks with an awareness of Health and Safety concerning themselves and others, and their environment. Ability to assess the risks and hazards involved in tasks, and methods to manage the hazards in order to prevent incidents, injury and damage.
• Technical Knowledge; Having achieved a satisfactory level of technical skills/knowledge in job- related areas; keeping abreast of current developments and trends in area of expertise.
• Communication; expressing ideas effectively in writing or verbally in individual and group situations (including nonverbal communication); adjusting language or terminology to the characteristics and needs of the audience.
• Customer ServiceOrientation;Proactively developing customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
• Analysis/Problem Assessment; Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.
• Negotiation; Effectively exploring alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
• Innovation; Generating creative solutions to work situations; trying different and novel ways to deal with organisational problems and opportunities.

Experience, Qualifications, & Technical Skills

• Trade qualifications in electrical, mechanical, with strong preference for A Grade Electricians/Certificate III in Electrical/Air conditioning & refrigeration
• 3 -5 years experience in a Data Centre environment
• Computer skills in Microsoft Office and a relevant Computerised Maintenance Management System
• Strong technical background electrical, mechanical background or engineering related discipline.
• Client relationship experience.
• Knowledge in one of the major core areas, facility management or corporate real estate.