Infrastructure Technical Support Engineer

7 days ago

Melbourne, Australia Profusion Group Full time
  • 4 days in the office/ 1 day WFH (all standard business hours)
  • Highly regarded global finance giant  
  • Stable ongoing 12+ month contract with expected extensions or perm opportunity

Company Overview

Profusion is working with a well renowned, market leading, finance client who is looking for an experienced IT Support Engineer with solid all round technology experience, eager to work side-by-side with other high performing IT Support specialists located in London and Melbourne.     

Role Overview

This role will see a highly technical individual work collaboratively in a global team of high performing, infrastructure, networking and tech support experts and other business stakeholders to deliver globally accessible and distributed infrastructure services.

  • Ensure optimal performance, resilience, and reliability of the technology stack.
  • Maintain patching, updates, and sequencing to minimise downtime and risk.
  • Manage and resolve IT issues, identifying root causes and recommending solutions.
  • Liaise with external managed service providers, software vendors, and hardware providers.
  • Provide Level 2/3 or SME systems support and training to users.
  • Support change activities, including providing test environments and performing deployments.
  • Transition project works into the production environment and monitor performance.
  • Comply with policies and delegations relevant to IT operations.
  • Run and enhance the IT & Vendor Change Approval Board (CAB) process.
  • Act as a reviewer and implementer of IT changes presented at the weekly CAB meeting.

Experience and skills:

  • 5+ years experience in IT Support Engineer positions
  • Microsoft (e.g., MCSE), Cisco (ideally CCNA), ITIL, VMware, Citrix.
  • Extensive knowledge of Microsoft Server 2016-2022, Exchange 2019/Exchange Online - Hybrid.
  • Proficiency in SQL Server 2014-2019 Database Admin/DBO, Citrix Netscaler and XenApp.
  • Networking expertise (Cisco/Palo Alto - LAN & WAN performance/Uptime).
  • Experience with Microsoft Office 365, Active Directory, DNS, DHCP, Group Policy, Azure SSO.
  • Familiarity with VMWare ESX 7.0 and ServiceNow or alternative ITSM.
  • Experience with VPN Remote Access solutions and delivery of globally distributed services.
  • Large Enterprise Corporate, Finance/Banking or Super experience desired

Nice to have Skills:

  • Security (Firewalls, Web, Email and End-Point Protection)
  • Storage, backup and DR solutions
  • Microsoft Teams Calling Conferencing
  • Deployment – software management and packaging (e.g., SCCM)
  • Mobile Device Management administration (e.g., InTune)
  • Networking – LAN, implementing policy, authentication and permissions
  • Integration of cloud services (private) with internal network services
  • Infrastructure design for performance

What’s on Offer

If you are looking for a long term opportunity with a real leader where you will have the opportunity to be a part of an integral IT Support Tech team, then look no further.

Apply to Dave Marshall (David.marshall@profusiongroup.com) via the link today.

Profusion respect people, value diversity and are committed to equality. We are committed to providing a supportive culture and positively contributing towards creating diverse and inclusive workplaces for our candidates & clients. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.

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