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3 months ago

Melbourne, Australia Probe Operations Pty Ltd Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role

We have an exciting opportunity for a passionate leader to coach, manage, and support a small team of Customer Service Specialists.

This role is perfect for someone who is dedicated to leading and developing teams while driving business outcomes.

As the Team Leader, you will be responsible for the management of team performance and delivering exceptional customer service. You will be an excellent communicator with a proven track record of supervising, managing, coaching and motivating team members on a daily basis. You will lead by example and engage the team to achieve goals, demonstrating a strong work ethic, and a commitment to success.

Key Details:

  • Full Time | Monday to Friday | 8:00am to 8:00pm (rotating roster)

  • Melbourne CBD location

  • You will be required to complete a National Police Clearance

Key Responsibilities:

  • Positively motivate and coach your team to both improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)

  • Handle escalated customer issues and provide guidance and support to your team members.

  • Contribute to the medium-long term health of your team and contact centre

  • Conduct regular effective one on ones and team meetings

  • Maintain and develop relevant knowledge of campaign products & systems

  • Ensure clear, constructive and timely communication with key stakeholders

  • Implement and support cultural activities and reward and recognition programs

About You

We are seeking an exceptional candidate with substantial experience in a similar role, who embodies excellent communication, leadership, and management skills. Extensive knowledge of the collections sector is desirable. You should excel at building strong relationships and working collaboratively with clients and organizational peers. Additionally, we value your ability to motivate and lead teams, guiding them towards continuous improvement and sustained high performance. Your expertise in fostering a collaborative environment will be crucial in driving success. If you are a natural influencer with a passion for inspiring others, we invite you to join our team.

If you're a dynamic and results-driven individual with a passion for leadership, we want to hear from you