Gaming Services Hosts

1 month ago

Sydney, Australia The Star Entertainment Group Full time

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

The Gaming Services Host position reports directly to the Gaming Services Supervisor/Assistant Gaming Manager and is responsible for maintaining a high level of customer service and providing a positive and memorable guest experience through proactively engaging with our guests. This is a great opportunity to showcase your skills and thrive in the Electronic Gaming team.

A few of your responsibilities:

  • Meet and greet guests across the gaming floor and private gaming areas introducing yourself and how you can assist them. 
  • Develop and maintain relationships with customers to achieve established service standards and repeat business. 
  • Provide guidance and instructions to customers on game selection, rules, and gameplay.
  • Ensure that gaming areas are consistently clean, organized, and well-maintained.
  • Monitor gaming activities are compliant with our establishment's policies. 

What are we looking for:

  • Must be able to work full time hours on a rotating roster
  • Experience in a guest service-related field 
  • Excellent verbal and written communication skills 
  • Computer literacy essential 
  • RSA qualification or willingness to obtain 

About you:

With your exceptional attention to detail and customer centric background, you will take pride in ensuring a fun and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Electronic Gaming Team up for success.

Your role will be pivotal in shaping the success of our Gaming Team at The Star. Join us in making a difference. 

What can we offer you?

  • FREE buffet meal with a new menu every day at our Employee Dining Room
  • Uniform laundered and ready for you daily on property
  • Free transport on Light Rail from Central to The Star
  • $10/day parking available on property
  • 30% staff discounts across our award-winning venues on all 3 of our properties
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
  • Generous Paid Leave for primary and secondary carers
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
  • Career development, training, and courses via The Star Academy – limitless career opportunities  
  • An organisation that values diversity, teamwork and being your best self  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Our culture 

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It's your time to SHINE
Click on the link below to make your next career move with The Star. 

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