Branch Manager

4 weeks ago

Browns Plains, Australia Great Southern Bank Full time

At Great Southern Bank we’re a customer-obsessed bunch. We pull out the stops to help all Australians own their own home.  This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.

A little bit about the role

Are you ready to make a real impact and be a part of a dynamic and innovative organization?

Great Southern Bank is seeking a passionate and motivated Branch Manager to lead our Browns Plains location. As the Branch Manager, you will use your exceptional leadership skills, strong business development abilities, and community connections to drive growth for our retail business.

With proven success in a sales leadership role and a track record of managing teams effectively, you will lead by example and be hands-on with our customers and community. Additionally, your experience in branch operations, risk management, and performance management will be crucial in achieving real commercial results.

Key responsibilities of a Branch Manager include:

-Customer Service: A Branch Manager is responsible for ensuring that customers have a positive experience when they visit the branch. This includes addressing customer complaints, resolving issues, and answering any questions or concerns they may have.

-Operations Management: A Branch Manager oversees the day-to-day operations of the branch, ensuring that all activities are conducted in compliance with banking regulations and policies. This includes managing cash flow, maintaining accurate records, and supervising staff.

-Sales and Business Development: Branch Managers are responsible for developing and implementing strategies to grow the bank's business. This may involve identifying and pursuing new business opportunities, building relationships with customers, and developing marketing and sales campaigns.

-Staff Management: A Branch Manager is responsible for hiring, training, and supervising branch staff. They must ensure that employees are properly trained, motivated, and performing their job duties effectively. This includes conducting regular performance conversations and providing coaching and feedback as needed.

Overall, a Branch Manager plays a critical role in the success of a bank branch by ensuring that it operates efficiently, provides excellent customer service, and generates revenue and growth opportunities.

A little bit about us…

We believe in investing in our people and offer a range of benefits including a sales incentive program, extensive training and development opportunities, and employee discounts on financial and insurance products. And with over 75 years of putting our customers first, Great Southern Bank is dedicated to helping all Australians own their own homes.

We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home. If you are motivated, energetic and dedicated to helping our customers achieve the great Australian dream, we want to hear from you.

Apply below today to be a part of our winning Retail Leadership Team

At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected.  We value diverse backgrounds, cultures, abilities, ideas and experiences;  recognising the benefits they bring to our work, our communities and the way we help our customers.  We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.

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