Team Manager

5 months ago

Joondalup, Australia RAC WA Full time

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

As a Team Manager within our Contact Center’s located in Joondalup and West Perth, you will have the opportunity to lead our dedicated team of frontline sales and service consultants who showcase the value and benefits of RAC products and services to our members to support them with their enquiries via phone and email.

What you need to know

Location: Joondalup and West Perth

Working hours: Monday to Friday (37.5 hours per week) with scheduled Saturdays on rotation

What will you be doing:

Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets

Provide ongoing coaching and mentoring to support career development

Address member concerns promptly and effectively to ensure a positive resolution

Monitor day-to-day operations to ensure execution of strategies and initiatives

What we are looking for:
As a member-based organisation, alignment to our values is essential, in addition to:

A seasoned customer service professional with management experience, ideally in a busy, multi-tasking contact centre environment

Strong leadership and interpersonal skills with the ability to motivate and develop team members

Experience in working to & achieving KPI’s/ targets

Creating a cohesive and collaborative work environment 

Excellent communication skills with the ability to listen & relate well to others

Ability to demonstrateempathy and resilience in difficult situations

Strong computer literacy and ability to use many applications at once whilst having engaging conversations

What can we offer you?

Secure a full-time, permanent position working within your local community Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities. Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services An inclusive & supportive environment, enabling all abilities to strive for success. Member benefits & opportunity to join a very active Social Club. 

We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement. Express your interest with an online application by clicking 'Apply Now'.

As this advertisement is for current and future opportunities, please note we will retain your application in the talent pool for Team Manager vacancies that arise over the next 6 months.

#BetterJourneysRAC

  • Team Manager

    4 months ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." - Your Opportunity - As a Team Manager in our Contact Center’s located in Joondalup and West Perth, you will lead our...

  • Team Property Manager

    6 months ago

    Joondalup, Australia Gough Recruitment Full time

    $75,000+ super + fuel - Step back from being responsible for your own portfolio - Flexible working arrangements **The Benefits** - A PM role without the portfolio worries and stressors - Work close to home within the northern corridor - A company who recognises the importance of work-life balance and supporting their PM team in the day to day life of a...

  • Roadside Team Manager

    6 months ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    As a Roadside Team Manager, you will contribute to the overall Motoring business plan by ensuring a high quality, consistent and seamless on-road service is delivered to our members via our employed patrols and delivering against Service Delivery Health & Safety, People, Sales and operational objectives. What will you be doing? - Developing, leading and...

  • Team Manager

    6 months ago

    Joondalup, Australia RAC Full time

    Team Manager - Contact Centre With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." **Future Opportunities** **What you need to know** **Location** : Joondalup and West...

  • Team Manager

    4 months ago

    Joondalup, Australia RAC of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." As a Team Manager within our Contact Center’s located in Joondalup and West Perth, you will have the opportunity to...

  • Key Team Manager Position

    3 weeks ago

    Joondalup, Australia Coles Full time

    About Coles ServicesWe're proud to offer a vital service to customers with passion, pride and personality. Our goal is to ensure our stores are clean and that trolleys are available for our customers.This role plays a key part in delivering exceptional customer experiences every day. You'll work closely with your team to maintain high standards of...

  • Team Manager

    6 months ago

    Joondalup, Australia Royal Automobile Club of WA Full time

    With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." - Future Opportunities - What you need to know - Location: Joondalup and West Perth - Working hours: Monday to Friday...

  • Team Manager

    2 months ago

    Joondalup, Australia RAC of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." Your Opportunity As a Team Manager in our Member Service Center, you will lead our dedicated team of consultants to...

  • Team Member

    6 months ago

    Joondalup, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in Joondalup! **The Perks**: - Gain valuable accredited experience in the...

  • Team Member

    6 months ago

    Joondalup, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in Joondalup. **The Perks**: - Gain valuable accredited experience in the...

  • Restaurant Team Lead

    4 weeks ago

    Joondalup, Australia Mad Mex Full time

    About the RoleWe are seeking an experienced Restaurant Team Lead to join our vibrant team at Mad Mex.As a key member of our management team, you will be responsible for leading and guiding your team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Manage daily restaurant operations, including food preparation, service, and...

  • Operations Team Member

    2 weeks ago

    Joondalup, Australia The Good Guys Full time

    **Job no**:513099 **Work type**:Casual **Location**:WA - Metro **Categories**:Customer Service, Administration & Operations **Advertised**:04 Dec 2024 W. Australia Standard Time **Applications close**:01 Jan 2025 W. Australia Standard Time **About Us** At The Good Guys we‘re driven by our purpose to help families live better for less. Part of...

  • Restaurant Team Lead

    3 weeks ago

    Joondalup, Australia Mad Mex Full time

    We are seeking an exceptional Restaurant Team Lead to join our vibrant and dynamic team at Mad Mex. As a key member of our operations team, you will play a vital role in driving business success by providing outstanding customer service, leading high-performing teams, and implementing efficient operational practices.At Mad Mex, we serve Australia's best...

  • Returns Team Member

    4 weeks ago

    Joondalup, Australia JB Hi-Fi Full time

    Returns Team Member Apply now Job no: 513025 Work type: Permanent Full Time Location: WA - Metro Categories: Operations About Us JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups with hundreds of stores trading under the JB HiFi and The Good Guys banners, supported by a network of Home Delivery Centres...

  • Retail Fashion Team Lead

    4 weeks ago

    Joondalup, Australia Frontline Retail WA Full time

    Lead a Talented Team in Womens FashionWe are seeking an experienced Retail Manager to join our team at Frontline Retail WA. As Assistant Manager, you will be responsible for meeting sales targets, training and motivating your team, and providing exceptional customer service.As a key member of our team, you will play a crucial role in driving sales growth,...

  • Team Member

    7 months ago

    Joondalup, Australia Grill'd Full time

    **TEAM MEMBER (TRAINEE)** **About Grill’d** Grill’d is so much more than just nutritious burgers; it’s an experience - made up of great ambiance and of course, brilliant customer service. We now operate over 140 locally-minded restaurants around the country! We’re looking for awesome people to join our crew at Grill'd Joondalup. **What’s...

  • WA Team Leadership Opportunity

    4 weeks ago

    Joondalup, Australia RAC of WA Full time

    RAC of WA is one of the most iconic and trusted brands in Western Australia, with over 1.3 million members.We are seeking an experienced Team Manager to lead our Contact Center team located in Joondalup and West Perth.The successful candidate will have the opportunity to inspire a dedicated team of frontline sales and service consultants who showcase the...

  • Retail Department Team Lead

    4 weeks ago

    Joondalup, Australia Officeworks Full time

    About OfficeworksWe're a dynamic retail environment where your leadership skills will make a difference. As a Retail Department Leader at our Joondalup store, you'll be leading from the front, delivering amazing customer experiences. The RoleYou'll be responsible for ensuring each customer leaves satisfied with their experience, shining through with...

  • Retail Team Member

    7 months ago

    Joondalup, Australia City Beach Full time

    Retail Team Member - Joondalup **Business Unit**:Retail**Store or Department**:Joondalup- At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.- We stock some of...

  • Pet Care Team Lead

    4 weeks ago

    Joondalup, Australia PETstock Joondalup Pty Ltd Full time

    **About Us**PETstock Joondalup Pty Ltd is a leading retailer in the pet care industry with over 20 years of experience. Our mission is to provide exceptional customer service and professional advice to our customers.**Job Description**We are seeking an experienced Retail Store Manager to lead our team at Petstock Joondalup. As a key member of our leadership...