Customer Service Officer
1 month ago
About the Role
Do you have a passion for customer service and want to work with a driven, supportive and fun team?
At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Newstead team and offer the right candidate an exciting career in banking.
If you’re ready to jump in with both feet, then we want to hear from you
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.
Day to day your key responsibilities will consist of:
Teller duties including general enquiries, account opening/closing, deposits, withdrawals Floor walking and initiating quality conversations with customers Booking interviews Inbound and outbound calling to maintain and build customer relationships Daily maintenance of the ATM Cash management - ATM Services, Travelex Stationery orders Strong focus on compliance
About you
As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:
Previous customer service experience, preferably from the banking industry Contributor to a collaborative team environment Willingness to go above and beyond for your customers and colleagues Driven to take a personalised approach with every customer interaction "Can do" approach to all aspects of your role Ability to learn and confidently use a number of technical financial systems
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since , BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In , we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Perks
• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
-
Customer Service Officer- Hampton
1 week ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Seeking passionate Customer Service Officer to join the BOQ team Flexible workplace & Collaborative Team – Owner Managed Branch Hampton Based Full time opportunity with future career development As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customers service to...
-
Customer Service Officer
1 day ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Join ASX Finance Leader Seeking passionate Customer Service Officer to join the BOQ team Flexible workplace & Collaborative Team – Owner Managed Branch Floreat Based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customers service to your customer network....
-
Customer Service Officer
1 month ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Join ASX Finance Leader Seeking passionate Customer Service Officer to join the BOQ team Flexible workplace & Collaborative Team – Owner Managed Branch Sherwood Based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customers service to your customer network....
-
Customer Service Officer
1 month ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Seeking passionate Customer Service Officer to join the BOQ team Flexible workplace & Collaborative Team – Owner Managed Branch Mitchelton Based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and...
-
Customer Service Officer
1 month ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Seeking passionate Customer Service Officer to join the BOQ team Flexible workplace & Collaborative Team – Owner Managed Branch Midland Based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and...
-
Customer Service Officer
1 month ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Seeking passionate Customer Service Officer to join the BOQ team Owner Managed Branch Ashgrove Based Great location Inclusive Environment/Dynamic Team to work within – we always have fun at work As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to...
-
Customer Service Officer
1 month ago
Newstead, Australia Bank of Queensland Full timeAbout the Role • Seeking passionate Customer Service Officer to join the BOQ team • Flexible workplace & Collaborative Team – Owner Managed Branch, Toowong Based • Full Time opportunity with career development pathways • Public transport accessible As the Customer Service Officer, you will be the ‘face’ of the Bank within the...
-
Customer Service Officer
3 days ago
Newstead, Australia Bank of Queensland Full timeAbout the Role As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customers service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services....
-
Customer Service Officer
1 month ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? Full time opportunity at our Coorparoo branch At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Coorparoo team and offer the right candidate an exciting career in banking. If...
-
Customer Service Officer
1 month ago
Newstead, Australia Bank of Queensland Full timeAbout the Role As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services....
-
Customer Service Officer
3 weeks ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Hobart team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we want...
-
Customer Service Officer
1 day ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Success team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we want...
-
Customer Service Officer
3 days ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? Permanent Part-Time - Hours negotiable At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Indooroopilly team and offer the right candidate an exciting career in banking. If...
-
Customer Service Officer
1 month ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Parramatta team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we...
-
Customer Service Officer
4 weeks ago
Newstead, Australia BOQ Full timeAbout the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Newstead team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we want...
-
Customer Service Officer
4 weeks ago
Newstead, Australia Bank of Queensland Full timeAbout the Role • Join ASX Finance Leader • Seeking passionate Customer Service Officer to join the BOQ team • Flexible workplace & Collaborative Team – Owner Managed Branch North Lakes Based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customers service to your customer...
-
Customer Service Officer
1 day ago
Newstead, Australia Bank of Queensland Full timeAbout the Role • Join ASX Finance Leader • Seeking a passionate Customer Service Officer to join our BOQ team • Flexible Workplace & Collaborative Team – Owner Managed Branch, Cannon Hill Based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer...
-
Customer Service Officer
1 month ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Southport team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we want...
-
Customer Service Officer
1 week ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? Part-time Position - 4 days per week 10am - 3pm At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Logan Central team and offer the right candidate an exciting career in banking. ...
-
Casual Customer Service Officer
1 month ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Seeking a passionate Casual Customer Service Officer to join our BOQ team Casual Role | 3 - 4 days per week (flexible workdays) | 9.00am - 4.30pm Flexible workplace and collaborative team - Owner Managed Branch - Bella Vista As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing...
