Centralised In-Shift Support Supervisor

3 weeks ago

Sydney, Australia Lifeline Australia Ltd Full time
  • Multiple Casual roles available with a requirement to work varied hours each week
  • Availability to work a 24/7 roster including weekends, and late night/ overnight shifts
  • This is a fully remote role, working from home

The Centralised In-Shift Support Supervisor (CISS) within Lifeline serves an important role in our services ecosystem. The Centralised In-Shift Support is a critical liaison that strives to support our Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS).

The key focus of this role is to provide real time support to CS’s during their shift. The CISS will work within our framework to assess risk in live interactions and make decisions on the appropriate response.

The CISS focus will be on the support, quality, and wellness of the CS’s on their shift. The CISS will work collaboratively with CS’s and peers to ensure that staff feel supported, productive, and confident in the successful delivery of a quality service.

What will you be doing?

  • Being immediately available for CS requiring clarification, support, or direction during a shift, including reference to policies and procedures.
  • Discussing safety issues with the CS, deciding upon any Emergency Intervention action that needs to be taken, and liaison with Police as part of the Emergency Intervention process.
  • Report any child safety concerns to the relevant child protection agency.
  • Being available to conduct an initial debriefing for CS after a crisis or unwelcome interaction, and always offering this after an interaction that has been assessed with “imminent risk” or a 1 tier unwelcome interaction.
  • Being available for CS at the beginning and end of each shift to check them in and out.
  • Documenting interactions with CS and with police utilising the appropriate Lifeline Australia forms, i.e., the Safety Management Form on CONNECT, and the Support Form.
  • Respond to requests for non-urgent assistance and provide basic skills support.
  • Complete Support forms to hand practice issues or significant wellbeing concerns over to be further investigated and managed by member centres.
  • Communicate with peers to ensure the smooth running of shift. Ensuring breaks are completed as required/ needed.
  • Attend meetings and training as requested in order to stay up to date with any issues which may impact the CISS role or service, or follow up on meeting communications when unable to attend.
  • Be flexible around the needs of the service, organisation, and others.
  • Provide timely updates to the CISS Leadership team on any problems and/or issues occurring during a shift and participate in generating possible solutions.

About you

Education and Licencing Requirements:

  • Minimum of 200 hours as a Crisis Supporter (CS) including well developed skills and competency in crisis support practice.
  • A clear understanding of reflective practice and debrief techniques in Crisis Support.
  • Completed or willing to complete LLA training including coaching training, ISS training and other ongoing training as required for the role.
  • Education in youth work, social work, counselling, psychology, or allied health field (2 years post accreditation desirable).
  • Ability to acquire a current Working with Children Check and a current Police Check.

Experience Requirements:

  • Background in remote service delivery of allied health services (desirable).
  • In-Shift Support Supervisor experience (desirable)
  • Previous experience in a supervisory role (preferred).
  • High level of proficiency with a wide range of software programs including Microsoft Office suite, online meeting platforms (e.g., Chat) and accuracy in typing and data entry.
  • The ability to use multiple technology platforms at once in an organised and timely manner whilst under pressure. The ability to multi skill and having comfort with managing technology is important for the success of the role.

Other Requirements:

  • Ability to work on a 24 hour - 7 day a week rotating Shift Roster.
  • Demonstrable skill in managing time and workload efficiently.
  • The ability to work independently and use own initiative, as well as work and contribute proactively to a team environment.
  • The ability to self-manage and request assistance when and if needed.
  • Ability to exhibit discretion and professional acumen with a growth mindset approach.
  • Comfortable working in a fast paced, evolving and collaborative work environment.

Home Office Requirements:

  • Reliable high-speed internet from the place of work – home office.
  • Private space to work with a desk, chair, and lighting to comfortably work. Ability to maintain Occupational Health requirements of private workspace.
  • Computer able to operate the latest operating system, camera, keyboard, mouse and preferably two screens. (Desirable)
  • Home Phone/ mobile phone service to use in the event of an outage or emergency.

EMPLOYEE BENEFITS PACKAGE

  • Salary Packaging – being a not-for-profit organisation allows us to offer our employees access to some highly beneficial tax savings through salary packaging.
  • Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and our online learning platform.
  • Employee Assistance Program – access to free counselling sessions for you and your family.

Want to join the Lifeline Family?

To apply click the “Apply Now” button and submit:

  • Your resume
  • Cover letter addressing the “About You” section of this advert
  • Answer all screening questions

At Lifeline Australia we believe that diversity is strength and are proud to be an equal employment opportunity workplace.

Please note that previous applicants for similar roles will be given due consideration, should they choose to apply again.

Next steps?

If you are successful in reaching the next stage of the recruitment process you will be contacted. Please note incomplete applications (including screening questions) will not be contacted.

  • Centralised In-Shift Support Supervisor

    1 week ago

    Sydney, New South Wales, Australia Lifeline Australia Ltd Full time

    Multiple Casual roles available with a requirement to work varied hours each week Availability to work a 24/7 roster including weekends, and late night/ overnight shifts This is a fully remote role, working from home The Centralised In-Shift Support Supervisor (CISS) within Lifeline serves an important role in our services ecosystem. The Centralised...

  • Centralised In-Shift Support Supervisor

    1 week ago

    Sydney, New South Wales, Australia On The Line Australia Full time

    Various shifts available with a requirement to work a minimum of 3 shifts / 22.5 hours per week. Availability to work a 24/7 roster including weekends and late night / overnight shifts. These are fully remote roles, working from home. Equipment and training provided. The Centralised In-Shift Support Supervisor (CISS) acts as a critical liaison between...

  • Centralised In-Shift Support Supervisor

    1 week ago

    Sydney, New South Wales, Australia RGIT Australia Full time

    Various shifts available with a requirement to work a minimum of 3 shifts / 22.5 hours per week.Availability to work a 24/7 roster including weekends and late night / overnight shifts.These are fully remote roles, working from home. Equipment and training provided.The Centralised In-Shift Support Supervisor (CISS) acts as a critical liaison between Lifeline...

  • Centralised In-Shift Support Senior Team Leader

    1 week ago

    Sydney, New South Wales, Australia Lifeline Australia Ltd Full time

    Fixed term contract for an initial period of 7-8 months. Full-Time but may consider Part-Time hours. Night shift role commencing 6pm and finishing 2am, across a rotating roster, with some flexibility with hours. Must be available to work weekends. Shift Allowances apply.The CISS Senior Team Leader provides real time support to In Shift Supporters (ISS's)...

  • Centralised In-Shift Support Senior Team Leader

    1 month ago

    Sydney, Australia Lifeline Australia Ltd Full time

    Fixed term contract for an initial period of 7-8 months. Full-Time but may consider Part-Time hours. Night shift role commencing 6pm and finishing 2am, across a rotating roster, with some flexibility with hours. Must be available to work weekends. Shift Allowances apply.The CISS Senior Team Leader provides real time support to In Shift Supporters (ISS’s)...

  • Centralised In-Shift Support Senior Team Leader

    3 weeks ago

    Sydney, Australia Lifeline Australia Ltd Full time

    Fixed term contract for an initial period of 7-8 months. Full-Time but may consider Part-Time hours. Night shift role commencing 6pm and finishing 2am, across a rotating roster, with some flexibility with hours. Must be available to work weekends. Shift Allowances apply.The CISS Senior Team Leader provides real time support to In Shift Supporters (ISS’s)...

  • Identified Centralised In-Shift Support Supervisors

    1 week ago

    Sydney, New South Wales, Australia Lifeline Australia Ltd Full time

    Casual position Availability to work a 24/7 roster including weekends, and late night/ overnight shifts This is a fully remote role, working from home The Identified CISS role comprises of two essential components. Firstly, it involves offering immediate support to Identified (CS's) and non-identified Crisis Supporters on other Lifeline Voice services in...

  • Identified Centralised In-Shift Support Supervisors

    1 month ago

    Sydney, Australia Lifeline Australia Ltd Full time

    Casual position Availability to work a 24/7 roster including weekends, and late night/ overnight shifts This is a fully remote role, working from home The Identified CISS role comprises of two essential components. Firstly, it involves offering immediate support to Identified (CS’s) and non-identified Crisis Supporters on other Lifeline Voice services in...

  • Identified Centralised In-Shift Support Supervisors

    3 weeks ago

    Sydney, Australia Lifeline Australia Ltd Full time

    Casual position Availability to work a 24/7 roster including weekends, and late night/ overnight shifts This is a fully remote role, working from home The Identified CISS role comprises of two essential components. Firstly, it involves offering immediate support to Identified (CS’s) and non-identified Crisis Supporters on other Lifeline Voice services in...

  • Identified Centralised In-Shift Support Supervisors

    1 month ago

    Sydney, Australia Lifeline Australia Ltd Full time

    Two permanent part-time roles - 30 hours per week Availability to work a 24/7 roster including weekends, and late night/ overnight shifts These are fully remote roles, working from home The Identified CISS role comprises of two essential components. Firstly, it involves offering immediate support to Identified (CS’s) and non-identified Crisis Supporters...

  • Identified Centralised In-Shift Support Supervisors

    3 weeks ago

    Sydney, Australia Lifeline Australia Ltd Full time

    Two permanent part-time roles - 30 hours per week Availability to work a 24/7 roster including weekends, and late night/ overnight shifts These are fully remote roles, working from home The Identified CISS role comprises of two essential components. Firstly, it involves offering immediate support to Identified (CS’s) and non-identified Crisis Supporters...

  • Shift Supervisor

    1 week ago

    Sydney, New South Wales, Australia Hospoworld Resourcing Full time

    Shift Supervisor - $70k + super - CBD | Sydney Oversee team 30+, high volume premium fast food in the CBD. Deliver top service in a global brand & the opportunity working w the best in the business We are currently looking for the BEST supervisors in CBDThis is a role where you will work with an Australian hospitality business who is dynamic, passionate and...

  • Centralised Data Lead

    1 week ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    BSS Centralised Data Lead Oversee and support the quality ingestion of Product Data for utilisation in our downstream systems Opportunity to collaborate with the brigtest minds in Australian retail Flexibility and work-life balance policies that will help you thrive We are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate...

  • Customer Support Associate

    3 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean...

  • Customer Support Associate

    4 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean...

  • Centralised Intake Worker

    2 weeks ago

    Sydney, Australia St Vincent's Hospital Network Full time

    **Position Title: Centralised Intake Worker** **Employment Type: Maximum Term Full Time (Until 30th June 2026)** **Hours per week**: **38** **Position Grade**: **Registered Nurse Year 1-8, Counsellor (Level 1 or 2), Social Worker (Level 1 or 2)** **Salary: $70,049.73- $98,351.39, $70,944 - $ 101,211 base salary per annum** **Enterprise...

  • Customer Support Associate

    1 week ago

    North Sydney Council, Australia Shift Full time

    Company Description:At Shift, we're passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We're here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you'll approach new challenges with a clean sheet of paper,...

  • Customer Support Associate

    1 week ago

    North Sydney Council, Australia Shift Full time

    Company Description:At Shift, we're passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We're here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you'll approach new challenges with a clean sheet of paper,...

  • Customer Support Associate

    3 weeks ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...

  • Customer Support Associate

    2 months ago

    North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...