VPN Analyst

Job Requisition ID:  34508 

Work in a highly innovative and transformative business Mentoring, growth and training – receive support and coaching to progress your career Preventive and supportive mental health initiatives

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

The primary objective of this position is to provide operational support to the Remote Access VPN Management Service which provides 24x7 VPN support to the Deloitte member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support.

The VPN Analyst role requires skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Strong communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.

You will be responsible for:

Provide operational support for remote access VPN on multiple F5 and Prisma/Palo Alto platforms across Deloitte’s global and Cloud infrastructure. 24x7 VPN device monitoring, operation and management. First responder to monitored alerts, incidents and issues. Monitoring, and troubleshooting of F5 BIG-IP LTMs and APM modules. Perform VPN policy changes, analysis and clean-up as requested by firms. Provide visibility and insight to assist customers with Remote Access VPN activity and usage information. Create and maintain network and application-level documentation of F5 BIG-IP environment. Track and evaluate F5 APM and Prisma security alerts. Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve Remote access VPN in any Deloitte location. Coordinate, triage, and troubleshot activities with customers. Accountable for executing tasks according to established standards, procedures, and processes. Able to communicate and work with customers and peers in different time zone and countries. Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you. 

You are someone with:

Required:

Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience Years of experience: 7 - 10 years (ideal)/ 3 years minimum Knowledge of F5 LTM (Local traffic manager) and APM (Access Policy Monitor) Modules. Knowledge of Checkpoint, Palo Alto and Cisco remote access VPN technologies is a plus. Knowledge of F5 DNS will be added advantage. Knowledge of LAN/WAN and network protocols. Knowledge of monitoring tools and commands to ensure quick resolution to issues. Knowledge of F5 BIG IQ management platform. Knowledge of server technologies is a plus. Knowledge of virtual technologies is a plus. Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management. Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe. Discipline and experience in recognizing and handling confidential and sensitive information. Excellent time management and attention to detail is essential. Ability to effectively prioritize and execute tasks in a high pressure environment

Preferred:

Professional Qualifications are preferred, including: F5 BIG IP Administration Certification CCNA Certified ITIL Foundation Certified

---