Service Now Application Administrator

4 weeks ago

Chadstone, Australia Officeworks Full time

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Officeworks is seeking a skilled Application Administrator to join our technology applications team in a 6-month fixed term contract. As the primary support contact, you will play a vital role in maintaining the smooth operation of key applications and ensuring consistent service delivery to meet our business needs. This role is based out of our Chadstone Support Office.  

What You’ll Do 

  • Provide technical support and incident resolution, with a focus on ServiceNow, xMatters,  Jira & Confluence, and Monday.com. 
  • Manage day-to-day service issues to ensure continuity and improve service quality. 
  • Action service and user access requests, escalating to developers or external providers as needed. 
  • Keep knowledge articles current and identify training opportunities for enhanced support. 

Key Responsibilities 

  • Collaborate with business units to resolve ServiceNow and xMatters support issues and contribute to ongoing strategy development. 
  • Maintain applications according to ITIL standards, ensuring quality, security, and best practices. 
  • Drive technical leadership, supporting disaster recovery and service continuity planning. 
  • Lead continuous improvement initiatives, fostering a results-oriented, safe, and engaging work environment. 

About you

What You’ll Bring 

  • ServiceNow Administrator certification (CSA) - essential. 
  • Minimum 2 years of application support or service desk experience. 
  • Customer-focused with strong communication, problem-solving skills, and attention to detail. 
  • Knowledge of the retail industry is advantageous. 

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

Interesting in applying?    

As part of the recruitment process, you will be required to complete an online assessment comprising of game based assessments and video interview questions. This will take approximately 20 minutes and will need to be completed within 48 hours of submitting your application. Once you've completed it, you’ll receive a personalised insight report which will tell you a little bit more about yourself.  #LI-MS and #LI-Hybrid 

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