Senior Workplace Delivery Manager

4 months ago

Brisbane, Australia JLL Full time

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

The purpose of the role is to lead the Workplace experience (FM and Experience) function across QLD and SA People, Strategy and Experience (PSE) function within Telstra. This position is accountable for overall management of FM and workplace experience across the QLD and SA portfolio.

Overview of the role:

Implement best in-class workplace delivery model across QLD and SA portfolio based on the JLL's existing platform Manage facilities, minor works, and workplace services ensuring cost-effective operations and adherence to contractual obligations Enhance service delivery and compliance standards across all hard and soft services Ensure Planned Preventative Maintenance schedules are in place and maintained Manage an operating budget and make recommendations on annual budgets; Ensure all billings for business services are invoiced and billed as required. Ensure that savings goals are met and adhere to approved budgets Foster strong relationships with client stakeholders, Landlords and service contractors Oversee maintenance operations, compliance with regulatory requirements, and risk management practices. Ensure all vendors are compliant Manage and assist with all relevant tender processes in accordance with the company's policies and procedures Support and oversee the performance and day-today management of workplace experience team in key hubs across the portfolio Invest in relationships with industry peers and colleagues to ensure best practice methods are applied and the team is up to date with industry/global trends Remain abreast of new technology, suppliers, venues and industry best practice

Sounds like you? This is what we are looking for:   

3-5 years’ experience in facilities, workplace delivery and property management  Well-developed interpersonal and oral communication skills Strong influencing and networking skills Strong budget management and financial analysis skills  Confident communicator with engaging presentation skills and active listening capability  Passion for quality service delivery  Ability to effectively deal with stressful situations and adapt to rapid changes  Goal-oriented, able to focus on meeting all performance targets  Demonstrated ability to initiate and follow through on improvement initiatives  Team focused individual who cooperates and works well with others to deliver outstanding service Strong understanding of digital technology in the events space, including webcasting, streaming Be available on site/ in-office at least 3 days a week 

What you can expect from us:   

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number  LMREQ377374

Location:

On-site –Brisbane, QLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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