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Service Manager

1 month ago

Lismore, Australia MAYDAY Recruitment Group Full time

MAYDAY Recruitment is seeking an experienced Service Manager to lead a newly established team for a prominent workers' compensation business unit for a large global insurer.

Based in Lismore, this role offers the opportunity to manage operations, support team development, and ensure smooth service delivery in a fast-paced and impactful role.

What's in it for you?
•    Full-time permanent role 
•    Competitive salary with annual bonus
•    Work-life balance with a mix of in-office and remote options.
•    Lead a team driving impact for businesses and employees.
•    Continuous training and development to support your professional journey.
•    Start date 3rd February, but open to start sooner if required. 

Main responsibilities include:
•    Lead and oversee a team of Case Managers, a Technical Specialist, and an Injury Management Advisor.
•    Manage daily operations and ensure smooth workflows within the team.
•    Provide training, support, and guidance on complex claims and escalated cases.
•    Collaborate with internal stakeholders to align team activities with broader business goals.
•    Drive customer satisfaction and maintain compliance with industry regulations.

The ideal candidate:
•    Experience in workers' compensation or a related field, with knowledge of NSW legislation.
•    Strong leadership and team management skills in a fast-paced environment.
•    Excellent organizational, communication, and problem-solving abilities.
•    Flexible and proactive, with a collaborative approach to challenges.
•    Willing to work in-office 3 days per week during training, transitioning to 2 days thereafter.

If this sounds like the ideal role for you, apply today
 
Reference number: 11659
Profession:Insurance

Company: MAYDAY Recruitment
Date posted: 27th Nov, 2024