Technology Support Officer

1 month ago


Melbourne, Australia Dixon Appointments Full time
  • Hybrid role, WFH and on campus at Bundoora
  • $60.23 P/H plus super
  • Potentially 3-month assignment, commencing ASAP

    The Organisation:

    Our client is a leading organisation within the higher education sector, known for their commitment to innovative projects and data-driven decision-making. They are passionate about improving student outcomes and supporting institutional growth through targeted marketing and product development strategies.

    The Role:

    The Technology Support Officer will join Education Services team. The role is pivotal in supporting the University's learning and teaching activities, specifically the LMS Remediation (DORIS) project. You will play a key role in transferring multimedia files, editing HTML code, and ensuring the smooth delivery of content to various university platforms.

    Responsibilities:

  • Transfer multimedia files and assets from the digital object repository (DORIS-Drupal) to the Moodle Learning Management System (LMS) and EchoVideo platforms.
  • Edit HTML content and templates in the LMS to re-link and embed video, audio, images, and H5P interactive content.
  • Use JIRA project management software to complete multimedia tasks, following best practices and quality protocols.
  • Collaborate with Education Services teams to ensure high-quality multimedia production and support processes.
  • Act as an escalation point and provide expert advice on technical or specialist multimedia enquiries.

    About you:

  • Relevant degree and experience in multimedia production or educational technology.
  • Proficiency in writing and editing HTML content in a production environment.
  • Experience with Learning Management Systems (Moodle preferred), EchoVideo, and multimedia content production tools such as Adobe Creative Suite.
  • Knowledge and experience in H5P multimedia creation and editing, including diagrams, video, audio, and animation.

    Click on the APPLY button or contact Sharon on 9629 9999 for a confidential discussion.

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

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