Front End Supervisor
2 weeks ago
Job Duties/Essential Functions
Develops, coaches and directs Front End Personnel. Provides feedback to promote teamwork and accountability. Monitors employee performance, reviews, assists Front End Manager with hiring and interviewing. Provides recommendations for resolving personnel issues and training. Implements and upholds proper safety procedures and standards. Coordinates employee tasks, timely breaks and number of registers needed to reduce lines and maintain efficiency. Resolves issues with the checkout process, verifies prices, overrides register system flags. Responds courteously to member complaints. Maintains MPU accounting for all merchandise within the MPU area. Performs support duties for the Front End Management Team. Schedules employees, makes supply orders, arranges for equipment maintenance and repair, performs merchandise return audits and oversees the Member Service employees as needed. Follows through and ensures employee participation with staffing and marketing promotions. Performs cashiering, boxing and other Front End duties as necessary. Provides and makes certain prompt and courteous customer service to members, employees and suppliers. ASSISTS IN OTHER DEPARTMENTS OF THE WAREHOUSE AS NECESSARY.Ability to opreate the following :
Computer, printer, phone, calculator, cash register, 2-way Radio, cash machine, pallet jack and step ladder.
Qualifications :
Education/Training : Higher School Certificate or higher
Licenses/Certifications : First Aid & CPR (or willing to obtain)
Emergency Warden (or willing to obtain)
Responsible Service of Alcohol (or willing to obtain)
Eperience/Skills : Supervisory, leadership or comparable experience
Basic knowledge of Goggle Suite (Docs, Slides, Sheets) & AS400
Strong customer service, communication, interpersonal & organisation skills
Problem solving and critical thinking
Basic math skills
OTHER : Satisfactory Criminal Record Check
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