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Configuration Manager

3 months ago

Sydney, Australia Westpac Group Full time

How will I help?

As part of the enterprise configuration management team, this role exists to ensure the effective operation of the Configuration Management practice within Westpac.

As part of Service Operations, the Configuration Management team exists to ensure the Service Management team is equipped with the configuration management information to manage services at Westpac in an effective and efficient manner.

Your key responsibilities include:

  • CMDB/Data Health review/analysis.
  • Perform CMDB/Data health uplift activities. 
  • Collaborate with platform team to deliver config related platform enhancements.
  • Community of Practice Engagement (Status Updates/Consultations/Q&A/Workshops)
  • Create/Update/Retire Process, Standards, Controls, Configuration Management Plan.
  • Configure SNow CMDB Module and CI Maintenance.
  • Configuration management request approvals/rejections.
  • Perform Control Assessments/Remediation activities.
  • Stake holder engagement and influence (GM1, Application Support, Risk, Infrastructure, ITSM/ITOM Practices)
  • Propose/participate in continuous improvement activities. 
  • Represent configuration management in design forums.
  • Manage configuration management knowledgebase.
  • Stay informed of industry and trends and platform capabilities/changes.

What’s in it for me?

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure. 

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. 

What do I need?

  • Significant working experiences gained in complex IT environments with strong knowledge and experience with IT Service Management.
  • Deep hands-on experience with Configuration management.
  • Highly developed interpersonal and organisational skills. 
  • Existing awareness of Data Management and the use of Data analytics.
  • Sound skills and experience with ServiceNow.
  • Experience and knowledge of Process Engineering.

What is it like to work there?

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. 

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

How do I apply?

Start here. Just click on the APPLY button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au