Principal Product Designer

2 months ago

Mulgrave, Australia Kmart Full time

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. Join our team in our unwavering promise to make everyday living brighter by providing great value products at the best prices for Australian and New Zealand families.

As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join Our Team as a Principal Product Designer (Fixed-Term - 10 months)

Are you passionate about creating exceptional digital experiences and shaping the future of online shopping? We are looking for a Principal Product Designer to join our dynamic team and lead the design efforts across our digital platforms, including the Kmart  and Target apps and websites. This role is essential to driving customer engagement, achieving our ambitious business goals, and ensuring our digital products remain at the forefront of innovation.

As a Principal Product Designer, you will be at the heart of our digital transformation efforts. Reporting to the Head of Product and Design, you will play a critical role in delivering key outcomes for our app and online trade. You will lead high impact projects, operationally support trade activities, and drive the development of new features such as pre-order functionality and online experimentation.

This a is fixed term opportunity to join our talented and collaborative Product team that values creativity, innovation, and a customer-centric approach and redefine the future of digital retail.

What You’ll Be Doing

  • Lead and Manage a Team: Oversee and mentor a team of designers, fostering a collaborative and innovative work environment. Provide guidance and support to navigate challenges and deliver exceptional design solutions.

  • Drive End-to-End Experiences: Ensure the creation of consistent and thoughtful end-to-end customer experiences for Kmart and Target online shoppers. Focus on enhancing user satisfaction and driving profitability.

  • Identify and Improve Customer Journeys: Work across functions to identify critical customer journeys and implement strategies to improve them, enhancing the overall customer experience.

  • Support Digital Trade Activities: Collaborate with cross-functional teams to make necessary changes to the website and apps, supporting trade activities and ensuring a seamless online shopping experience.

  • Innovate and Experiment: Lead the development and implementation of new capabilities, including pre-order functionality and experimentation across online channels, to keep our digital products competitive and user-friendly.

  • Advocate for Customer-Centricity: Promote a customer-centric culture across the organization, ensuring that all design efforts align with the needs and expectations of our users.

To Be Successful in This Role You’ll Have:

  • Experience in a similar role, with a strong background in retail and customer-facing products or services. Experience in digital design for e-commerce is highly regarded.

  • Exposure to end-to-end design processes, from research and discovery through to delivery and measurement. Experience with human-centered design processes and methodologies.

  • Proven ability to work effectively in a high-activity environment with competing priorities and time pressures.

  • Strong interpersonal skills, including the ability to make effective presentations and communicate with influence. Outstanding stakeholder management skills are essential.

  • Experience leading and managing design teams, with a focus on mentoring, supporting, and driving team success.

Benefits we’ll offer you:

  • Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office

  • A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks

  • A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products

  • Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers

  • Free onsite parking when you’re required to come into the office

  • We offer inclusive parental leave, a family room and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances

  • A dynamic learning and support program

  • Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor

  • In-house café that serves breakfast, lunch and includes a collaborative space to work in

  • A reflection room that can be used for prayer, meditation, or time for you

  • A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes

  • Regular product sample sales with loads of discounted items to purchase

  • Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement

  • Great career opportunities across the broader Wesfarmers Group

We’re here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between.

We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.
 

A place you can belong

At Kmart and Target, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to be their best, when applying for a role or working at Kmart. We encourage you to tell us about any workplace adjustments that you would like, by emailing diversity@kmart.com.au

If you would like to explore a career with Kmart and Target and this sounds like the perfect role for you – apply now
 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

#LI-Hybrid

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